Lisa Knavel
Sanger,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
State Farm
10.2019 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Insurance Sales Agent
Farmers Insurance Agency
05.2019 - 09.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Customer Service Representative
Safeway
08.2014 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Liberal Arts - Education
University of Connecticut
Storrs, CT05.1990
Skills
- Customer Needs Assessment
- Contract Review and Analysis
- New Business Development
- Account Retention
Timeline
Insurance Sales Agent
State Farm
10.2019 - Current
Insurance Sales Agent
Farmers Insurance Agency
05.2019 - 09.2019
Customer Service Representative
Safeway
08.2014 - 03.2019
Bachelor Of Liberal Arts - Education
University of Connecticut
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