Lisa Koch
Highland
Summary
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Loma Linda University Medical Center and University of Loma Linda
Loma Linda
04.2021 - Current
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
- Documented patient observations accurately in medical records for reference by healthcare professionals
- Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
- Offered emotional support and companionship to patients during difficult times or periods of isolation
- Ensured proper infection control protocols were followed at all times for the safety of both patients and staff members
- Assisted an average of XX patients per day in their personal care routines
- Received positive feedback from XX% of patients regarding quality of care provided
- Worked closely with families to address any concerns or questions about patient care
- Adhered strictly to HIPAA regulations regarding patient confidentiality
- Responded promptly during emergencies following established protocols
- Assisted with range-of-motion exercises as part of rehabilitation programs
- Managed inventory levels of supplies and notified appropriate personnel for restocking
- Provided assistance with light housekeeping tasks to maintain a clean and organized living space
- Collaborated with physical therapists to implement personalized exercise plans
- Assisted patients in using assistive devices such as walkers or wheelchairs safely.
Caregiver
Mom
Highland
04.2010 - Current
- Care giver 10 years
Maintenance Manager
Walmart's
Colton
03.2015 - 01.2017
- Maintenance enhancement and cleaning trash bathroom etc.
Customer Service Manager
Walmart
Colton
03.2015 - 06.2016
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Medical Assistant
Vida Health
Colton
06.2014 - 01.2016
- Scheduled patient appointments
- Administered vaccines
- Obtained patient vitals
- Used EHR system
- Assisted doctor with in-office procedures
Manager
Walmart
Colton
02.2014 - 01.2016
- Women's clothing department. I had to be supervisor over 12 people set schedule do price change and bring new clothing set up clothing in right are as corporate set to me.
- Reset sale and clearance do write up.
- Know the computer system.
Senior Pastor
Don Williams Ministry
Beaumont
01.1997 - 12.2010
- As a pastor, you provide spiritual leadership to members of a church.
- Your duties include preparing weekly sermons, preaching and conducting worship services.
- It's your responsibility to interpret biblical scripture for the congregation.
Office Manager
Kozy trailer park
Beaumont
04.1997 - 12.2000
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget and ensuring all employees follow it
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewing and training new office employees and organizing their employment paperwork
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
- Reporting office progress to senior management and working with them to improve office operations and procedures
EVS Housekeeping
San Manuel Casino
Highland
Current
- Keep facilities and common areas clean and maintained.
- Vacuum, sweep, and mop floors.
- Clean and stock restrooms.
- Clean up spills with appropriate equipment.
- Notify managers of necessary repairs.
- Collect and dispose of trash.
- Assist guests when necessary
Education
Certificate -
Phlebotomy
San Bernardino, CA 08.2025 - 09.2025
Medical Assistant - High school diploma
Everett Community College
San Bernardino, CASkills
- Caregiving
- Patient care
- Communication skills
- Home care
Certification
- PHLEBOTOMIST, 09/25, 09/27
- BLS Certification, 05/24, 05/26
- CNA, 12/24
- Driver's License
- First Aid Certification
- CPR Certification
- State Tested Nursing Assistant
Timeline
EVS Housekeeping
San Manuel Casino
Current
Certificate -
Phlebotomy
08.2025 - 09.2025
PCA Personal Care Assistant
Loma Linda University Medical Center and University of Loma Linda
04.2021 - Current
Maintenance Manager
Walmart's
03.2015 - 01.2017
Customer Service Manager
Walmart
03.2015 - 06.2016
Medical Assistant
Vida Health
06.2014 - 01.2016
Manager
Walmart
02.2014 - 01.2016
Caregiver
Mom
04.2010 - Current
Office Manager
Kozy trailer park
04.1997 - 12.2000
Senior Pastor
Don Williams Ministry
01.1997 - 12.2010
Medical Assistant - High school diploma
Everett Community College