Lisa Kral
Elkhart,IN
Summary
Dependable professional with a strong background in customer service and teamwork. Proven ability to adapt quickly and resolve issues, ensuring high levels of guest satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
31
31
years of professional experience
Work History
Homemaker
Self-employeed
01.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Server
Applebee's Grill + Bar
02.2008 - 10.2010
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints swiftly to maintain positive dining experiences and uphold company reputation.
- Implemented upselling techniques that increased overall sales while promoting daily specials.
- Oversaw cleanliness and organization of dining area, adhering to health and safety standards consistently.
Server
Reggio's
03.1995 - 09.1999
- Led team meetings focused on improving service efficiency and addressing operational challenges effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
GED -
Mishawaka High School
Mishawaka, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
Timeline
Homemaker
Self-employeed
01.2011 - Current
Server
Applebee's Grill + Bar
02.2008 - 10.2010
Server
Reggio's
03.1995 - 09.1999
GED -
Mishawaka High School