Lisa Lane
Grants Pass,OR
Summary
Dynamic Patient Access Representative with a proven track record at Asante Health Systems, excelling in insurance verification and patient registration. Adept at enhancing workflows through strong problem-solving and empathetic communication, ensuring compliance with healthcare regulations while fostering positive relationships with patients and providers. Committed to delivering exceptional service and improving patient access.
Overview
2016
2016
years of professional experience
Work History
Patient Access Representative
Asante Health Systems
- Assisted in patient registration processes, promoting accuracy and adherence to healthcare regulations.
- Supported insurance verification to validate patient eligibility and benefits before services.
- Coordinated appointment scheduling to enhance provider calendars and facilitate patient access to care.
- Worked with clinical staff to improve patient intake procedures and streamline overall workflow.
Provider Services Representative
Blue Shield of CA
05.2003 - 04.2015
- Provided support to healthcare providers regarding claims processing and services.
- Resolved provider inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on operational procedures and systems.
- Maintained accurate documentation of provider interactions in CRM systems.
- Analyzed feedback from providers to identify process improvement opportunities.
- Collaborated with cross-functional teams to improve service delivery and provider satisfaction.
Education
No Degree - Architectural Drafting
Sierra College
Rocklin, CAHigh School Diploma -
Oakmont H. S.
Roseville, CA06-1977
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Multitasking and organization
Registration and admissions
Phone and email etiquette
Healthcare systems navigation
Strong empathy
Problem-solving
Team collaboration
Money handling
Relationship building
Eligibility determination
Conflict resolution
Patient education
Information collection
Work quality evaluation
Financial procedures adherence
Regulatory compliance
Friendly and outgoing
Customer follow-up
Electronic health records
Policy understanding
Health insurance knowledge
Patient identity verification
Insurance authorizations
Timeline
Provider Services Representative
Blue Shield of CA
05.2003 - 04.2015
Patient Access Representative
Asante Health Systems
No Degree - Architectural Drafting
Sierra College
High School Diploma -
Oakmont H. S.