Lisa Le
San Jose,CA
Summary
Possesses strong client support and resource coordination skills in a fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Lived experiences combined with an educational background that enhance the ability to connect with clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager | MVP
LifeMoves
02.2025 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with requirements.
- Developed and implemented comprehensive case management and safety plans
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Clearly communicate the program's expectations and guidelines to clients in a simple, understandable manner, ensuring they know what is expected of them and can be held accountable.
- Adhere to the correct procedures and processes in accordance with the organization's expectations
- Provided leadership, guidance and support to staff members.
Program Assistant
SAVE
10.2023 - 03.2025
- Assess client's needs and serve as a linkage to resources such as housing applications, FASFA, job applications
- Provide transportation for clients to essential services such as medical appointments, grocery stores, school, work, and other basic needs.
- Perform and participate in the process of intakes and exits as needed
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Maintain accurate records and documentation of services
- Coordinate seamlessly with Safe House team to ensure continuity of services, addressing client needs through effective communication and teamwork.
Education
Bachelor of Arts - Sociology
University of California, Santa Cruz
03-2024
Associate of Arts - Sociology
De Anza College
06-2021
Associate of Arts - Psychology
De Anza College
06-2021
Associate of Arts - Liberal Arts - Social And Behavioral Emphasis
De Anza College
06-2021
Skills
- Crisis Intervention
- Case management
- Conflict resolution
- Case documentation
- Collaboration
- Relationship building
- Time management
- Data confidentiality
- Problem Solving
- Safety Planning
Certification
- 40 Hour DV Advocate Training - Narika
- Overdose Prevention and Response - National Harm Reduction Coalition
- Engaging People Who Use Drugs - National Harm Reduction Coalition
Languages
English
Vietnamese
Timeline
Case Manager | MVP
LifeMoves
02.2025 - Current
Program Assistant
SAVE
10.2023 - 03.2025
Associate of Arts - Psychology
De Anza College
Bachelor of Arts - Sociology
University of California, Santa Cruz
Associate of Arts - Sociology
De Anza College
Associate of Arts - Liberal Arts - Social And Behavioral Emphasis
De Anza College
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