Lisa Le
San Jose,USA
Summary
Experienced in working with individuals who are unhoused or at risk, collaborating to create personalized plans that support their personal growth and journey toward self-sufficiency. Lived experiences, combined with a solid educational background, enhance the ability to connect with clients. Passionate, trauma-informed individual with a growth mindset, and a desire to take on new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager | MVP
Lifemoves
03.2025 - Current
- Developed and implemented comprehensive case management plans
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
Program Assistant
SAVE
10.2023 - 03.2025
- Assess the client's needs, and serve as a linkage to resources.
- Perform and participate in the process of intakes and exits, as needed.
- Provide crisis intervention, de-escalation, peer counseling, and safety planning for shelter clients.
- Maintain accurate records and documentation of services.
- Coordinate seamlessly with the Safe House team to ensure continuity of services, addressing client needs through effective communication and teamwork.
- Place food and supply orders for the Safe House, and ensure the Safe House remains within the monthly budget.
- Track the Safe House budget, and disburse grants appropriately.
Assistant Manager
Oreily's Auto Parts
San Jose, CA
02.2018 - 03.2020
- Assisted in managing daily operations and staff schedules.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Resolved customer complaints efficiently and professionally.
- Conducted regular team meetings to ensure clear communication.
- Monitored inventory levels and placed orders as needed.
Education
Bachelor of Arts - Sociology
University of California, Santa Cruz
Santa Cruz, CA03-2024
Associate of Arts - Sociology
De Anza College
Cupertino, CA06-2021
Associate of Arts - Psychology
De Anza College
Cupertino, CA06-2021
Associate of Arts - Liberal Arts
De Anza College
Cupertino, CA06-2021
Skills
- Crisis intervention
- Conflict resolution
- Active listening
- Collaboration
- Relationship building
- Time management
- Data confidentiality
- Leadership development
- Client advocacy
Languages
- English
- Vietnamese
Certification
- 40 HOUR DV ADVOCATE TRAINING - Narika
- FOUNDATIONS OF HARM REDUCTION - National Harm Reduction Coalition
- OVERDOSE PREVENTION AND RESPONSE - National Harm Reduction Coalition
- ENGAGING PEOPLE WHO USE DRUGS - National Harm Reduction Coalition
Timeline
Case Manager | MVP
Lifemoves
03.2025 - Current
Program Assistant
SAVE
10.2023 - 03.2025
Assistant Manager
Oreily's Auto Parts
02.2018 - 03.2020
Bachelor of Arts - Sociology
University of California, Santa Cruz
Associate of Arts - Sociology
De Anza College
Associate of Arts - Psychology
De Anza College
Associate of Arts - Liberal Arts
De Anza College