Lisa Lin
Ozone Park,USA
Summary
Dynamic professional with a proven track record at Impact Sports Club, excelling in customer service and time management. Adept at enhancing member experiences and optimizing operations, I effectively resolved inquiries and streamlined processes. My strong communication skills and project management expertise drive successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Impact Sports Club
Ozone Park, USA
05.2025 - 08.2025
- Managed front desk operations, overseeing cash handling and drawer reconciliation while ensuring a clean workspace and smooth end-of-shift procedures.
- Assisted members at check-in by efficiently answering phone and in-person inquiries, enhancing member experience.
- Guided prospective members by explaining membership plans, recommending plans based on individual needs, and completing full onboarding and account activation.
- Demonstrated strong time management and accountability through independently performing closing procedures, including securing the facility, reracking all gym equipment, completing closing checklists, and preparing nightly reports.
- Prepared smoothies, açaí bowls, and overnight oats while effectively multitasking between food service and front desk operations.
Operations Assistant
Kitsby
Brooklyn Navy Yard, USA
12.2021 - 12.2024
- Managed logistics of products, materials, and orders, enhancing organization and efficiency.
- Contributed to order fulfillment process, ensuring timely and accurate deliveries.
- Coordinated operations at festivals and night markets, overseeing cashier duties and facilitating customer interactions.
- Provided daily inventory quality checks, ensuring damaged items were reported and removed.
- Optimized workflow by maintaining a clean and organized workspace.
Academic Tutor
Sparks Within Reach
P.S. 188 The Island School, USA
07.2022 - 08.2022
- Facilitated mathematics and writing instruction to enhance student understanding and academic performance.
- Supported students facing housing and family instability by providing tailored educational and emotional guidance.
- Fostered emotional connections by engaging students in meaningful conversations and creative activities.
- Completed a final presentation based on observations of children's behaviors.
Education
Bachelor of Science - Business Management
Stony Brook University
New York05.2028
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Project management
Languages
- English
- Mandarin
- Fuzhounese
Timeline
Front Desk Associate
Impact Sports Club
05.2025 - 08.2025
Academic Tutor
Sparks Within Reach
07.2022 - 08.2022
Operations Assistant
Kitsby
12.2021 - 12.2024
Bachelor of Science - Business Management
Stony Brook University