LISA L. MITCHELL
Modesto,CA
Summary
Customer-focused professional strong background in customer interactions and service solutions. Comfortable working in high-volume call center environments. Proven ability to manage 50–100+ calls per day, document accurately, handle confidential information with discretion, and resolve complex or emotionally sensitive inquires with empathy and professionalism. Known for strong listening skills, empathy, conflict resolution, and commitment to improving community wellness through clear communication and dependable service.
Overview
14
14
years of professional experience
Work History
In-Home Health Care Provider
Todd Orrin
Modesto, CA
02.2022 - Current
- Communicate clearly and compassionately with clients and family members to address concerns, explain care activities, and ensure understanding
- Maintain accurate, timely documentation related to care services and observed changes, meeting regulatory and confidentiality standards
- Assist with scheduling and coordination of medical appointments and services
- Demonstrate strong listening and observation skills when monitoring vital signs and reporting changes to appropriate parties
- Handle confidential health information with discretion and professionalism
- Adapt to changing priorities while supporting multiple client needs in a fast-paced environment
- Foster a respectful and inclusive environment aligned with community wellness values
Appointment Setter / Customer Service Representative
Omega Contact Solutions | West Coast Call Center | TeleContact Resource Services
Central Valley, CA
04.2012 - 10.2021
- Handled high-volume inbound and outbound calls (50–100+ per day) in a fast-paced contact center environment
- Provided accurate information, responded to inquiries, and resolved scheduling and service-related issues
- Utilized CRM systems to document call details, track interactions, and maintain accurate records
- Practiced active listening and tactful conflict resolution to de-escalate emotional situations
- Managed and updated appointment calendars, resolving conflicts efficiently
- Communicated clearly and professionally with diverse populations
- Collaborated with team members to ensure follow-up, continuity of service, and customer satisfaction
- Consistently met productivity, quality, and attendance standards
Education
Sophomore - Early Childhood Development
Modesto Junior College
Modesto, CALegal Secretary/Assistant Certificate - Legal Secretary/Assistant
MTI Business College
Stockton, CASkills
- High-Volume Call Handling (50–100 daily)
- Healthcare Customer Service
- Eligibility & Appointment Coordination
- Documentation & Call Logging
- Conflict Resolution & De-escalation
- Active Listening & Interpersonal Communication
- Confidential Information Handling (HIPAA-aligned)
- CRM & Data Entry Accuracy
- Time Management & Multitasking
- Windows Word Excel Outlook
- Typing Speed: 60 WPM
Timeline
In-Home Health Care Provider
Todd Orrin
02.2022 - Current
Appointment Setter / Customer Service Representative
Omega Contact Solutions | West Coast Call Center | TeleContact Resource Services
04.2012 - 10.2021
Sophomore - Early Childhood Development
Modesto Junior College
Legal Secretary/Assistant Certificate - Legal Secretary/Assistant
MTI Business College