Lisa London
Registered Nurse
Blaine,WA
Summary
Qualified Nurse Manager with a solid background in managing multidisciplinary teams and optimizing patient care processes. Proven ability to implement effective healthcare protocols and improve patient outcomes. Demonstrated leadership in staff training and development, coupled with strong problem-solving skills.
Overview
19
19
years of professional experience
Work History
Quality Nurse Manager
Podimetrics
01.2022 - Current
- Coordinated and oversaw audits to evaluate quality and safety and address non-conformances.
- Spearheaded initiatives to improve employee retention rates and decrease turnover through mentorship programs, competitive compensation packages, and recognition of outstanding performance.
- Achieved high patient satisfaction scores through exceptional leadership in patient-centered care initiatives.
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Reduced hospital readmission rates, implementing targeted interventions for high-risk patients.
- Fostered a culture of continuous improvement by leading team training sessions on new technologies and best practices in nursing management.
- Streamlined workflows with the introduction of electronic health record systems, reducing documentation errors.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Served as a key liaison between nursing staff, physicians, and administration, fostering collaboration across all stakeholders.
Nurse Manager - Case Management Primary Care
Intermountain Healthcare
10.2017 - 01.2022
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Conducted weekly meetings with Primary Care Providers to discuss high risk cases. Worked with all team including acute care, post acute care, case managers and pharmacists to decrease re-admissions.
- Conducted monthly meetings with Palliative and Hospice programs to ensure transitions into these programs were effective.
Clinical Nurse Supervisor - Primary Care
Kaiser Permanente
04.2007 - 07.2016
- Increased staff retention rates by offering professional development opportunities and creating a supportive workplace culture.
- Maximized patient satisfaction through empathetic listening, addressing concerns, and fostering strong nurse-patient relationships.
- Improved patient care quality by developing and implementing evidence-based nursing protocols.
- Evaluated emerging technologies and their potential applications in clinical settings, advocating for the adoption of tools that enhance efficiency and improve patient outcomes.
- Supported Medical Office Administrator to ensure meeting goals and standards of the organization.
Education
Masters of Health Administration - Health Care Informatics
Capella Unversity
Minneapolis, MN03-2018
Bachelor of Science - Nursing
Thompson Rivers University
Kamloops, British Columbia06-1998
Skills
- Staff leadership
- Strong clinical judgment
- Motivational skills
- Emergency response
- Quality assurance
- Case management
- Conflict management
- Performance improvement
- Medical records management
- Clinical supervision
- Delegation
- Compliance oversight
- Policy optimization
- Staff coaching and mentoring
- Multidisciplinary care coordination
- Organizational skills
- Adaptability and flexibility
- Active listening
- Problem-solving aptitude
- Reliability
Timeline
Quality Nurse Manager
Podimetrics
01.2022 - Current
Nurse Manager - Case Management Primary Care
Intermountain Healthcare
10.2017 - 01.2022
Clinical Nurse Supervisor - Primary Care
Kaiser Permanente
04.2007 - 07.2016
Masters of Health Administration - Health Care Informatics
Capella Unversity
Bachelor of Science - Nursing
Thompson Rivers University