Lisa Lopez
Colorado Springs,CO
Summary
Adept Medical Assistant and Server with a proven track record at Capitol Pain Institute, showcasing exceptional organizational skills and the ability to foster positive interactions. Excelled in creating trust through effective communication and enhancing customer satisfaction by adeptly managing multiple tasks. Demonstrates strong problem-solving abilities and a commitment to quality care and service excellence.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Capitol Pain Institute
09.2023 - 04.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Server
Lazy Dog Restaurant & Bar
08.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Texas Roadhouse Restaurant
04.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Medical Assistant
N8 Wellness/The Concussion Clinic
04.2012 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Access Representative
Cheyenne Regional Medical Center/Emergency Dept.
08.2008 - 01.2010
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Medical Assistant - Human Biology
Pima Medical Institute
Colorado Springs, CONo Degree - Radiology
Laramie County Community College
Cheyenne, WYNo Degree - Psychology
Community College of Southern Nevada
Las Vegas, NVSkills
- Medical terminology knowledge
- EMR / EHR
- Reliable team player
- Specimens collection and processing
- Exceptional customer service
- Strong Work Ethic
- Sales expertise
- High-volume dining
- Food safety practices
- Suggestive Selling
- Tableside Etiquette
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Medical Assistant
Capitol Pain Institute
09.2023 - 04.2024
Server
Lazy Dog Restaurant & Bar
08.2021 - 04.2023
Server
Texas Roadhouse Restaurant
04.2020 - 08.2021
Medical Assistant
N8 Wellness/The Concussion Clinic
04.2012 - 12.2015
Patient Access Representative
Cheyenne Regional Medical Center/Emergency Dept.
08.2008 - 01.2010
Medical Assistant - Human Biology
Pima Medical Institute
No Degree - Radiology
Laramie County Community College
No Degree - Psychology
Community College of Southern Nevada
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