Lisa Lucero

Certified Pharmacy Technician with 8+ years of experience in fast-paced, high-volume retail pharmacy. Focused customer support and troubleshooting. Lead technician responsible for training new hires in all aspects of pharmacy. Able to multitask and set priorities based on current needs.

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
• Developed policies and procedures for effective pharmacy management.

Held multi lead/management positions during my career there. I would be appointed/asked to assist in a department that lacked knowledge and direction to help achieve customer satisfaction and business goals. In 2013 I decided to take that knowledge to our in store retail pharmacy and see what i could gain there.

• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.