Lisa Lynch RN

Partnered with Beaufort County as consultant on opioid-abatement initiatives / programs, which led to kickstarting comprehensive employee wellness and preventative programs. Developed plan for on-site medical clinic and manage employee assistance program (EAP). Plan, organize, and coordinate health and fitness activities, classes, and speakers. Work with human resources (HR) team, manage projects, and use knowledge of HIPPA, ADA, DE&I, and other laws.

Employee Wellness Highlights:

• Surveyed 1500+ employees to determine health needs, analyzed health claims data to determine top health diagnoses, and determined overall wellness of the workforce to create and implement strategic wellness plan.
• Developed first work plan to build employer-sponsored medical/health clinic; built trust meeting with department leaders, county council, local hospital executives, and other stakeholders to gather input on project.
• Created content and Hosted show called "Be Well Beaufort".
• Prevented serious outcomes for 10% of employees that attended the first health fair and referred them for prompt medical attention. Provided follow-up for less serious medical conditions.
• Provided grief counseling and support to employees immediately following a tragic and sudden employee death.

Consulting Highlights:

• Provided Beaufort County with strategies to address and remediate the impact of the opioid epidemic; addressed gaps in communities and worked collaboratively across county with all stakeholders for optimal impact.
• Contributed to one of the first apps using AI that provides opioid addicts, families, and stakeholders access to treatment services and connection to counselors; presented app to county, which contracted to coustomize and use with their services.
• Partnered with technology expert, YPoint Analytics, to develop health related apps. Supervised a tech team of coders and developers virtually for a period of over a year to bring projects to completion, and prepare them for market.

• Seized opportunity to provide long-term comprehensive care to patient with rare disease.
• Researched and designed wellness plans, coordinated activities, scheduled appointments, and worked with medical teams for best patient care.
• Improved patient’s health by advocating for patient, using RN skills, and incorporating physical, mental, and wellness activities; client beat odds and exceeded health expectations, attended college, and pursued career.
• Navigated complex healthcare and rehabilitation systems successfully, and found opioid-use-disorder (OUD) / opioid treatment program (OTP); provided information, care, and support for patient to overcome addiction.
• Strengthened knowledge by completing courses on nutrition, holistic care, and integrative medicine, including exercises, meditation, biofeedback, chiropractic care, and more to support patient recovering from opioids.

• Managed the regional sales and marketing efforts of Reproductive Endocrinology Associates of Charlotte (REACh) part of IntegraMed America, Inc. The largest infertility network in America.
• Full P&L responsibility for a sales and marketing budget in excess of $1M.
• Drove all PR campaigns and advertising, to include assisting in the re-branding of the entire company on a National level.
• Identified new markets and assisted in the opening of new office location in Concord, NC.
• Became the #1 Partner Practice in the IntegraMed Network of over 50 Partner Practices, producing year over year consistent revenue and new patient growth.
• Served as a liaison between partner practice physicians and IntegraMed corporate staff.
• Designed practice website and sales and marketing materials.
• Hired, developed and supervised a team of sales and marketing professionals, five direct reports.
• Tasked with opening and supervising a call center for patient in-take.
• Participated on a National strategy committee to pinpoint sales and marketing development plans and to hire Practice Development Managers across the Southeast. Assisted in developing other practices along the east coast through evaluation of their respective markets and strategic planning.
• Developed educational seminars geared toward the infertility market and lectured at various locations throughout the southeast.

• Bought, rebranded, entered new market, and turned around small clerical staffing agency into $5.5M healthcare, private duty nurse, and travel nurse staffing agency.
• Built company to 25+ employees with 300+ staff on payroll working at client healthcare locations.
• Managed all HR activities, day-to-day operations, and budgets.
• Achieved 48% gross profit margin first year in business. Achieved profitability within 4 months.
• Grew professional network to hit business goals and cited in industry magazines as an expert in the field—sought out for interviews in industry publications.
• Successfully negotiated the lucrative sale of company on it's second anniversary.
• Developed talent acquisition strategies that attracted top-tier candidates while reducing recruitment expenses.
• Established strong partnerships with external stakeholders to enhance corporate reputation.

• Managed the operational aspects of a thriving 5 location, 10 provider internal medicine practice.
• Streamlined office operations by implementing efficient administrative systems and procedures.
• Managed all departments and staff to include: Billing, Clinical, Accounting and Physicians and Extenders.
• Revamped the billing and collections department and streamlined operations, which resulted in an increase of collections from 55% to 65% in less than one year.
• Decreased receivables from 82 to 49 days outstanding and reduced delinquent accounts by 220%.
• Evaluated staff performance and provided coaching to address inefficiencies. Increased morale and reduced turnover.
• Developed a strategic plan to recruit new physicians and extenders as well as increase practice volume by 30%.
• Managed a $2.2M project to build an 18,000 sq ft state-of-the-art facility to house new practice with additional services and offerings.

• Managed operations of 8 NC/SC Home Health Offices and 8 Staffing Offices with annual sales of $20M+ and 1,000+ employees; scored 97% on Joint Commission accreditation.
• Developed and supervised the creation of Interim Staffing Services, achieved break-even profitability within 2 months of opening. Achieved a 20% net profit margin, breaking franchise records.
• Designed and implemented a strategy for Joint Commission Accreditation that earned a 97% survey score.
• Developed and executed targeted business development initiatives, leading to an expansion of the company's client base.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
• Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
• Assisted in the streamlining of of operational processes that resulted in significant cost reductions and allowed the company to operate within the cost-cap limits required by HCFA's interim and prospective payment systems.
• Represented organization at industry conferences and events.
• Appointed to Board of Directors
• Other positions held: Clinical Director, Branch Manager, Director of Clinical Services, Regional Director

• Managed a 211 bed Continuing Care Retirement Community (CCRC) with all three levels of care, independent, assisted and skilled nursing.
• Improved patient care quality by implementing evidence-based nursing practices and protocols, praised by Medicare Surveyors.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.

• Director for a 106 bed skilled nursing facility with both medicare and medicaid certified beds.
• Developed and successfully implemented a corrective action plan to reconcile 19 medicare deficiencies. This led to a complete resolution of all deficiencies within 6 months of appointment to Director.
• Took call for Executive Director.
• Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
• Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
• Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
• Planned and assigned workload to 50+-person nursing staff to direct patient care.