Summary
Work History
Education
Skills
Timeline
Generic

Lisa Lyons

Macclenny,FL

Summary

Dynamic professional with extensive experience at Coca Cola Enterprises, excelling in client relationship management and training. Proven ability to enhance customer satisfaction through effective issue resolution and strategic account management. Skilled in cash handling and mentoring, consistently driving results and fostering team collaboration to achieve business objectives.

Work History

Lead Cashier

Journeys Food Store
Glen St Mary,
  • Managed cash register operations, ensuring accurate transactions and customer service.
  • Trained new cashiers on store policies and operational procedures.
  • Oversaw daily cash drawer reconciliation to maintain accuracy and accountability.
  • Implemented inventory control measures to reduce discrepancies during checkouts.
  • Collaborated with team members to enhance customer experience through effective communication.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
  • Streamlined checkout processes, reducing wait times for customers during peak hours.
  • Maintained cleanliness and organization of cashier area to comply with health standards.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.

Account Manager

Coca Cola Enterprises
Jacksonville, FL
2004 - 2016
  • Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
  • Coordinated sales strategies to drive revenue growth and achieve quarterly targets.
  • Analyzed market trends to identify opportunities for product development and competitive positioning.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services.
  • Managed account portfolios, ensuring accurate documentation and compliance with company policies.
  • Trained junior team members on best practices in account management and client engagement techniques.
  • Optimized communication channels between stakeholders, improving response times and service efficiency.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Boosted client retention by developing and implementing comprehensive account management strategy.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.

Machine Operator

Swisher International Inc.
Jacksonville, FL
2002 - 2004
  • Operated machinery following safety protocols to ensure efficient production processes.
  • Monitored equipment performance, identifying issues and implementing corrective actions promptly.
  • Assisted in training new operators on machine functions and safety standards.
  • Conducted regular maintenance checks to minimize downtime and enhance equipment reliability.
  • Collaborated with team members to streamline workflows and improve productivity rates.
  • Maintained accurate records of production output and equipment status for reporting purposes.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Mail Clerk

Merrill Lynch
Jacksonville, FL
2000 - 2002
  • Sorted and distributed incoming mail efficiently to ensure timely delivery across departments.
  • Maintained accurate records of outgoing shipments and received correspondence.
  • Utilized postal software to track deliveries and manage mailing inventory effectively.
  • Assisted in organizing office supplies and maintaining inventory for mailroom operations.
  • Processed bulk mailings, ensuring compliance with postal regulations and company standards.
  • Supported team members by training new staff on mail handling procedures and safety protocols.
  • Implemented best practices for sorting processes, improving workflow efficiency within the mailroom.
  • Collaborated with various departments to streamline communication and enhance service delivery.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.

Owner

Lisa’s Cleaning Service
Jacksonville, FL
01.1988 - 2000
  • Managed daily operations, ensuring high-quality cleaning services delivered consistently.
  • Trained and mentored staff on effective cleaning techniques and safety protocols.
  • Developed customized cleaning plans based on client needs and preferences.
  • Oversaw inventory management, ensuring availability of cleaning supplies and equipment.
  • Established strong client relationships, addressing concerns and feedback promptly.
  • Streamlined scheduling processes to optimize workforce efficiency and coverage.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Education

Respiratory Therapy

Flagler Career Instution
Jacksonville, FL
04.1995

High School Diploma -

Baker County High School
Macclenny, FL
07.1987

Skills

  • Training and coaching
  • Training and mentoring
  • Customer assistance
  • Point of sale operation
  • Cash handling
  • Cashier training
  • Manager support
  • Workplace safety
  • Dependability
  • Issue resolution

Timeline

Owner

Lisa’s Cleaning Service
01.1988 - 2000

Lead Cashier

Journeys Food Store

Account Manager

Coca Cola Enterprises
2004 - 2016

Machine Operator

Swisher International Inc.
2002 - 2004

Mail Clerk

Merrill Lynch
2000 - 2002

Respiratory Therapy

Flagler Career Instution

High School Diploma -

Baker County High School

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