Lisa Masters
Hartford
Summary
A compassionate coordinator with an accomplished background inspiring, motivating, and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions. Strategic and committed to fostering a culture of responsibility and accountability.
Overview
8
8
years of professional experience
Work History
Phlebotomy Services Specialist
Froedtert Health
08.2022 - Current
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Developed and implemented strategies to improve phlebotomy processes.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Non-Profit Board Member/VP
Destination Dino Liam
11.2018 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Represented organization at industry conferences and events.
- Researched potential local, regional, and national funders and assisted in relationship building.
Events Coordinator
Bibinger's
12.2021 - 07.2022
- Organized, coordinated and deployed events while focusing on delivering superior customer service.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Managed event logistics and operations.
Lead Server/Assistant Manager
Bibinger's
10.2018 - 12.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic Gastro Pub restaurant while maintaining a calm, professional demeanor.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
At Home Daycare
Myself
11.2015 - 10.2021
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Prepared all meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Medical Assistant Certificate - Medical Assistant
Sandford Brown College
Milwaukee WI12-2012
High School Diploma -
Slinger High School
Slinger, WI06-2003
Skills
- Guest Services
- Client Rapport-Building
- Organizational Leadership
- Complex Problem-Solving
Timeline
Phlebotomy Services Specialist
Froedtert Health
08.2022 - Current
Events Coordinator
Bibinger's
12.2021 - 07.2022
Non-Profit Board Member/VP
Destination Dino Liam
11.2018 - Current
Lead Server/Assistant Manager
Bibinger's
10.2018 - 12.2021
At Home Daycare
Myself
11.2015 - 10.2021
Medical Assistant Certificate - Medical Assistant
Sandford Brown College
High School Diploma -
Slinger High School
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