Lisa Mattson
Hibbing,MN
Summary
Driven professional with a proven track record in customer service and organizational abilities, demonstrated at Kareem Inc Freedom Gas Station. Excelled in maintaining high accuracy levels in transactions and fostering customer relationships, enhancing repeat business. Skilled in both written and verbal communication, showcasing reliability and professionalism. Achieved significant improvements in customer satisfaction and operational efficiency. I give my all at any job that I do, and I am always eager to learn
Overview
3
3
years of professional experience
Work History
Cashier
Kareem Inc Freedom Gas Station
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Direct Support Professional
Access North
06.2023 - 02.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Cashier
Twin City Petroleum
10.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ10.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Timeline
Direct Support Professional
Access North
06.2023 - 02.2024
Cashier
Kareem Inc Freedom Gas Station
03.2023 - Current
Cashier
Twin City Petroleum
10.2021 - 02.2023
Associate of Arts - Criminal Justice
University of Phoenix
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