Lisa Maxwell

• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care for approximately 50 patients
• Conducted initial and semi-annual assessments on approximately 50 participants to create all-inclusive care plan with interdisciplinary team.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.

• Supervise DPH and agency employees in medication room and intake, assist with coordinating care and creating a team between Justice Services staff and medical staff to provide more efficient, quality care, continually work on employee schedule for coverage, work as frontline staff, as needed
• Weekly huddle with medication room staff, in-service trainings monthly, build great rapport with staff, clinical liaison for MAT program, revamped entire medication room, resolve issues that arise, create coordinated and formalized SOPs for increased productivity, improved care, and less risk for errors.

Promoted to MAT Nurse Supervisor with duties to include Implement and direct the first jail based MAT program in the state of Missouri in cooperation with Public Health and Justice Services leadership

• Supervise staff, policy writing, develop and execute workable processes and procedures, facilitate institution wide MAT and Narcan administration trainings, drove process for Narcan distribution for released residents, triage patients for induction and ensure medically appropriate medication is dispensed daily, on-going collaboration with interdisciplinary team to help ensure patient and program success.

COVID happened and was asked to revamp the Medication Room

• CEO was impressed by management of the staff in medication room and the organization and new processes put in place.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Triage and assess all patients entering St. Louis County Jail or St
  Louis County Juvenile Detention
• Transcribe orders from physician, administer medication to patients, triage sick calls, administer PPD's and immunizations, wound care, and any other treatment as ordered per medical provider
• Evaluate injuries, emergencies, or medical situations and coordinate with physician appropriate treatment
• Monitor diabetic patients and inform physician of any abnormalities
• Assess patients for any mental health history, thoughts of suicide, or past attempts
• Make referrals to appropriate areas
• Communicate with Detention Juvenile Officers and Mental health team regarding juvenile needs
• Initiate and monitor IV's, wound care, vitals, neurological status, mental status, and I&O's as needed, monitoring and managing difficult and manipulative behavior within the whole patient population, but mainly in medical/psychiatric infirmary
• Work as a team during emergent situations to determine appropriate intervention
• Participating in developing and editing processes and policies within facility
• Charge Nurse several shifts out of the week
• Mentally ready and prepared for each day, you never know what to expect.

• Full time for 6 months, then went to PRN status
• Complete initial assessment, obtain Medical Providers orders and transcribe them
• Administer medications, including injections, utilize de-escalation techniques learned from C.P.I., reconcile medication administration records
• Respond to all codes
• Utilize therapeutic communication
• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
• Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.

• Perform triage, lab procedures, phlebotomy, vitals, notification of critical vitals and results to physician, injections
• Office responsibilities are: scheduling procedures with other facilities enter charges, verify insurance, schedule internal appointments, system interface transition, pulling patient charts for patient appointments, collect co pays, input new patient demographics into computer system, open and close office every day.

• Perform vital signs and assess with RN's assistance, perform baths, keep patient clean and dry, turn patients, assist patients when needed or requested., tracheostomy suctioning, oral care, assessment, assist nurse or doctor in dressing changes or in bedside procedures, transport patients to tests, monitor intake and output, hourly rounding, help other coworkers as needed, sit one on one with patients that are a risk to themselves, utilize therapeutic communication with patient, maintain comfortable, safe, and clean environment for patient

• Assisted doctor in every aspect of the office including triage, informed patients of test and lab results, scheduling appointments, patient testing, and all surgeries
• Filing all appropriate paperwork and advising patients of what to expect during and after surgery, precertify testing and surgeries, assist doctor in minor office procedures and bracing, prepared injections, ordering supplies, filing records, proofread, and printed out dictation completed by transcriptionist
• Communicated with workers compensation case managers sending appropriate documentation, filled out FMLA and disability paperwork, manage prescription refills, assisted in managing patient's physical therapy with therapists and maintaining approvals and prescriptions for their therapy services
• Also, transcribed letters to insurance companies and for patients for medical necessity issues and other tasks as assigned.