- Volunteering with youth sports programs as a photgrapher
- Kayaking
- Enjoying the outdoors with my two dogs
- Reading
Lisa McCarville
Grafton,WI
Summary
Greetings my name is Lisa, and I am mother of two sons and have spent most of the kid’s younger lives being a stay-at-home mom and have enjoyed it very much. More recently as they have gotten older, I have decided to enter back into the work force. Young children are my favorite group of kids to work with and since my oldest son is on the autism spectrum, and my youngest has several learning disabilities and challenges, I exceed in that area because I am patient and kind to those kiddos who struggle. I love to be outside, and I love all Animals. When my husband and I retire in many years I hope to have a small hobby farm.
Knowledgeable Manager with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Hart Hearing Care
10.2020 - 12.2021
- Helped check in patients and take personal health information
- I helped with billing the insurance companies and was temporarily licensed and training to become a Hearing Instrument Specialist
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Taught patients and families to use at-home medical equipment.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Assistant Branch Manager
Guaranty Bank
05.2001 - 12.2002
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
Education
Associate of Art -
Milwaukee Area Technical College
01.2008
General Diploma - General
Homestead High School
01.1999
Skills
- Management
- Leadership
- Organization
- Experience with neurodivergent kids
- Volunteer work with Special Olympics
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- Organizational standards
- Administrative supervision
- Patient interviewing
Interests
Timeline
Patient Care Coordinator
Hart Hearing Care
10.2020 - 12.2021
Assistant Branch Manager
Guaranty Bank
05.2001 - 12.2002
Associate of Art -
Milwaukee Area Technical College
General Diploma - General
Homestead High School
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