Lisa McDowell
7595 Frith Rd Columbus,MI
Summary
Knowledgeable Director of Nursing with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of PCS
McLaren Macomb Hospital
03.2023 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized inventory management to minimize costs and ensure product availability.
- Boosted operational efficiency by optimizing supply chain processes.
Director of PCS Emergency Department
DMC
06.2021 - 11.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
MANAGER PATIENT CARE SERVICES
DETROIT MEDICAL CENTER/HARPER HOSPITAL
07.2018 - 06.2021
- Provided direct nursing care for patients with complex health problems.
- Oversaw lateral integration delivery systems.
- Ensured patients received the best evidence-based practice and innovative treatment.
- Performed quality checks and designed and implemented quality improvement standards and protocols.
- Collaborated with physicians, nurses, social workers, pharmacists, and others on health care teams.
- Assessed and evaluated risks.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CLINICAL COORDINATOR
DETROIT MEDICAL CENTER /HARPER HOSPITAL
07.2012 - 07.2018
- Responsible for all aspects of patient care delivery and operations in the emergency room. Collaborated effectively with multidisciplinary team. Customer service recovery shift staffing assignments, and facilities interdepartmental activity.
STAFF NURSE
DETROIT MEDICAL CENTER/HARPER HOSPITAL
09.2008 - 07.2012
- Responsible for triage incoming patients based on level of injury or illness. Immediately stabilize incoming patients and administer medication as prescribed by the physician. Start intravenous lines Standard and ultrasound guided. Assist in intubations and resuscitations. Assist in bedside procedures.
Education
Bachelor of Science Nursing -
Ohio University
04.2017
Associates of Science Nursing - undefined
Tulsa Community College
05.2006
MBA - Health Care Management
Western Governors University
Salt Lake City, UTSkills
- Excellent oversight of patient care
- Identifies areas of required quality improvement
- Designs and implements quality improvement Strategies
- Good ability to assess health risks
- Experienced in construction and implementing policies
- Identifies and implements evidence-based solutions
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Employee development
- Goal setting
- Budget control
- Staff development
- Charismatic leader
Accomplishments
- Collaborated with OBGYN team in the development of Code birth alert for McLaren Macomb emergency department.
- Collaborated with team of ED Physicians in the re-design of the Yellow pod to reduce elopements out of the Emergency Department from 46 elopements in 2024 to a total of 4 year to date.
- Achieved a reduction of Hold hours through multidisciplinary rounds.
- Developed a Daily tracking tool to identify discharges, lines and catheters throughout the hospital.
- Collaborated on multiple policies.
- Spearheaded development of Security and nursing leadership
- Chair of the SEPSIS committee
- Chair of Critical alarms committee
- nominated for Nightingale award for work on Violence in the work place policy and program development in 2017
Certification
- State of Michigan RN license
- ACLS/BLS
- TNCC – Trauma Nursing Core Curriculum
- NRP – Neonatal Resuscitation Program
- Basic Disaster Life Support
- Advanced Disaster Life Support
Timeline
Director of PCS
McLaren Macomb Hospital
03.2023 - Current
Director of PCS Emergency Department
DMC
06.2021 - 11.2023
MANAGER PATIENT CARE SERVICES
DETROIT MEDICAL CENTER/HARPER HOSPITAL
07.2018 - 06.2021
CLINICAL COORDINATOR
DETROIT MEDICAL CENTER /HARPER HOSPITAL
07.2012 - 07.2018
STAFF NURSE
DETROIT MEDICAL CENTER/HARPER HOSPITAL
09.2008 - 07.2012
Associates of Science Nursing - undefined
Tulsa Community College
Bachelor of Science Nursing -
Ohio University
MBA - Health Care Management
Western Governors University
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