Tiffany Parsons
Sharon,MA
Summary
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals along with training development and implementation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Director of PCS
Elara Caring
04.2024 - 10.2024
- Directed operational management of branches in Boston, Easton, and New Bedford.
- Oversaw daily operations for a team of up to 12 staff members in supervisory and managerial positions.
- Administered payroll processes for internal staff and external field workers, ensuring compliance and accuracy in auditing personnel records.
- Developed and implemented company policies and procedures to align with state home health care regulations and Union agreements.
- Developed and provided hands-on training to internal employees amongst Boston, Easton and New Bedford offices.
- Supported other offices throughout the state to streamline training procedures and ensure safety protocols were upheld.
- Maintained and revised, when necessary, company employee hiring goals to adhere to employee retention and employee turnover.
Branch Manager
Cross Country Workforce Solutions Group (CCWSG)
09.2021 - 03.2024
- Directed branch operations while managing daily staffing responsibilities.
- Administered payroll processes and fostered positive client relationships.
- Oversaw and directed all revenue streams, implementing strategies to enhance growth.
- Facilitated recruitment and compliance teams by optimizing onboarding processes to enhance employee retention and training effectiveness.
- Formulated and executed comprehensive company policies and procedures to ensure compliance with state home health care regulations.
- Facilitated hands-on training sessions for internal employees at Mattapan and Brockton offices.
Recruitment Manager
TMD Elite Transportation, INC
09.2019 - 12.2020
- Oversaw and executed comprehensive hiring processes for organizational needs.
- Facilitated in-person and virtual interviews to evaluate high-quality candidates.
- Administered comprehensive payroll services for both on-site and off-site personnel.
- Designed and executed comprehensive employee training programs to ensure compliance with Amazon/DSP contract and new hire agreements.
- Facilitated additional training sessions for annual compliance regulations, ensuring adherence to state mandates.
Letter Carrier
USPS
10.2014 - 02.2019
- Oversaw timely and accurate delivery operations within designated areas.
- Engaged with customers to deliver exceptional service and support.
- Assisted in following safety guidelines and participating in scheduled safety discussions.
- Partnered with union leader to enforce policy compliance and uphold organizational standards.
Photographer/Videographer
O’LYN Roofing
04.2014 - 09.2014
- Captured high-quality images for roofing projects, showcasing craftsmanship and attention to detail.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance visual appeal.
- Collaborated with project managers to create visual documentation for marketing materials and client presentations.
- Managed photography workflow, ensuring timely delivery of images for promotional campaigns.
Education
High school diploma -
Stoughton High School
MASome College - General Studies
Quincy College
MA09.2013
Some College - Photography
Lesley University
MA09.2012
Skills
- Team supervision and oversight
- Managerial skills and experience
- Recruiting and hiring
- Customer support
- Staff development
- Development of training protocols and company processes
- Knowledge of streamlining amongst various departments to ensure safety and training requirements are met
- Coaching and mentoring
- Excellent time management skills
- Problem solving
- Utilization and understanding of LMS systems
Certification
Obtained Human Behavior and Human Resource Management certification on 05/01/20.
Obtained Medical administration certification on 08/08/21.
Obtained BLS CPR certification on 01/26/23.
Accomplishments
Nominated and obtained a Gold Key Award in 2011 from the Massachusetts Scholastic Art and Writing Award. This came as a result of a piece I submitted to the Hockomock Film Festival and received an honorable mention. The award was also noted in the Boston Globe upon receiving the Gold Key Award.
Timeline
Branch Director of PCS
Elara Caring
04.2024 - 10.2024
Branch Manager
Cross Country Workforce Solutions Group (CCWSG)
09.2021 - 03.2024
Recruitment Manager
TMD Elite Transportation, INC
09.2019 - 12.2020
Letter Carrier
USPS
10.2014 - 02.2019
Photographer/Videographer
O’LYN Roofing
04.2014 - 09.2014
Some College - General Studies
Quincy College
Some College - Photography
Lesley University
High school diploma -
Stoughton High School