Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa McGowan

The Bronx,NY

Summary

Attentive Police Dispatcher bringing three years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

8
8
years of professional experience

Work History

Emergency 911 Dispatcher

New York City Police Department
05.2021 - Current
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses
  • Maintain professional decorum with field units while transmitting critical information
  • Keep calm and collected under intense, high pressure situations
  • Follow department guidelines and procedures.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Dispatched and coordinated emergency services teams according to high-priority calls
  • Provided on-the-job training and coaching to develop new dispatchers
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests

Police Communications Technician

New York City Police Department
05.2021 - Current
  • Accurately and quickly assess situations and send appropriate assistance, display compassion and empathy towards callers
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations
  • Routed calls to police, fire, and ambulance service to meet individual call needs
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Worked effectively in fast-paced environments
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships

Credit Representative/ Accounts Receivables

Approved Oil
02.2018 - 01.2020
  • Resolve client inquiries/complaints with limited escalation to team leaders
  • Document client discussions clearly and concisely
  • Strong working knowledge of service processes, policies, techniques and applicable regulations
  • Capability to work in a fast-paced environment with strong organizational and multi-tasking skills
  • Polite, confident, tactful, patient and dedicated
  • Monitor outstanding balance against set credit limit and escalate when limit has exceeded

Customer Service Representative

Bugged Out Pest Management
07.2015 - 12.2017
  • Experience in phone sales with strong focus on customer service
  • Ability to work individually and in a team to produce targeted results
  • Exceptional presentation and communication skills
  • Responsible for customer retention and recovery activities
  • Primary duties include assisting customers, providing updates, inbound/outbound calling, e-mail communications, coordination and scheduling, following up on customer concerns/requests

Education

Associate - Criminal Justice

Borough of Manhattan Community College
New York, NY

Fort Hamilton High School
Brooklyn, NY

Skills

  • Effective Communication
  • Telephone Etiquette
  • Public Safety Knowledge
  • Decision Making
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Information Gathering
  • Data Entry Proficiency
  • Radio Communication
  • Paperwork Processing
  • Data Entry

Timeline

Emergency 911 Dispatcher

New York City Police Department
05.2021 - Current

Police Communications Technician

New York City Police Department
05.2021 - Current

Credit Representative/ Accounts Receivables

Approved Oil
02.2018 - 01.2020

Customer Service Representative

Bugged Out Pest Management
07.2015 - 12.2017

Associate - Criminal Justice

Borough of Manhattan Community College

Fort Hamilton High School
Lisa McGowan