Bonnie Owens

• Responded to emergency and non-emergency calls promptly and professionally.
• Obtain essential details such as location, nature of emergency, and caller identity.
• Evaluated situations to determine appropriate response levels, facilitating effective resource deployment and enhancing public safety.
• Dispatch police, fire, and EMS units according to established procedures.
• Instructed callers on pre-arrival procedures such as CPR and safety steps.
• Maintained accurate, detailed records of calls and unit activity in computer-aided dispatch (CAD) systems, supporting operational efficiency and accountability.
• Communicate clearly and efficiently with field units via radio or computer.
• Maintained oversight of emergency personnel to ensure effective response.

• Checked out customers on cash register in fast-paced work environment, ensuring efficient transactions
• Maintained in-store food program, promoting fresh offerings and customer satisfaction
• Maintain a clean and inviting store
• Stocked products and shelves, enhancing product availability and store organization
• Ensured product freshness by checking store shelves for expired items

• Managed customer accounts to ensure satisfaction and retention
• Help customers via live chat
• Work in an inbound call center
• Assisted customers via live chat to resolve inquiries and enhance experience
• Manages customer accounts
• Worked in an inbound call center assisting customers with inquiries
• Troubleshot applications to resolve issues and improve user functionality

• Identified and analyzed vehicle title and ownership documents in compliance with company guidelines.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Researched missing or incorrect title paperwork and resolved issues promptly.
• Provide excellent customer service to all internal and external customers.
• Established and nurtured professional relationships with dealers and buyers.
• Maintain title bin filing as necessary.
• Completed additional responsibilities to support team operations.
• Performs other duties as assigned.

• Answer all incoming calls and other contact methods with the standard professional department greeting and follow appropriate scripts.
• Provided prompt assistance to Advocate patients across various services, enhancing patient satisfaction.
• Carefully screens calls and contacts to ensure appropriate handling of appointment requests for providers in various specialties.
• Verified insurance coverage electronically to facilitate smooth patient appointment scheduling.
• Consistently updates patient records in IDX to ensure accurate demographics are on file.
• Accurately document all calls and contacts in the IDX system.
• Paged providers to facilitate timely communication with staff and patients.

• Assisted customers through inbound/outbound calls, setting up new accounts to enhance customer satisfaction
• Researched and resolved customer disputes to improve service quality
• Facilitated sales of diverse investment products to meet sales goals of different kinds of investment products to maintain sales quota
• Drew up contracts with customers and monitored payments to ensure compliance and timely transactions
• Developed ongoing correspondence with clients regarding past due accounts
• Provided technical support to assist with dysfunctions of pc equipment

• Took and prepared food orders in fast-paced environment to ensure timely service
• Taking and preparing food orders in extremely fast-paced environment
• Attempted to promote upselling on every sale
• Assisted guests in finding the correct theatres to enhance their visit
• Promoted upselling on every sale to enhance customer experience and increase revenue
• Checked stock levels and refilled supplies to maintain efficient operations

None