Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LISA MEANS

Montgomery,AL

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Medical Assistant

MainStreet Family Urgent Care
Montgomery, AL
2024 - Current
  • Assisted with patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Supported physicians during examinations by preparing equipment and maintaining a sterile environment.
  • Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Assistant

Extended Arms Physicians
Montgomery, AL
12.2024 - 2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Customer Service Representative

Mapco Express
Montgomery, AL
09.2018 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company.

Education

Medical Assistance - Nursing

Fortis College
Montgomery, AL
07.2025

High School Diploma - High School Graduate

Central High School
Hayneville
05.2007

Skills

  • HIPAA compliance
  • Vital sign monitoring
  • Procedure assistance
  • Medical procedures

Microsoft Excel

Complaint resolution

Customer satisfaction measurement

Scheduling

Professional telephone demeanor

Follow-up skills

Microsoft PowerPoint

Documentation

Research

Proofreading

Warehousing functions

HIPAA compliance

Customer service

Patient scheduling

Vital sign monitoring

EMR / EHR

Phlebotomy

CPR

Certification

  • CMA - Certified Medical Assistant
  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant

Extended Arms Physicians
12.2024 - 2025

Customer Service Representative

Mapco Express
09.2018 - 11.2024

Medical Assistant

MainStreet Family Urgent Care
2024 - Current

Medical Assistance - Nursing

Fortis College

High School Diploma - High School Graduate

Central High School