Lisa M. Howard
Nashville
Summary
Leadership professional with over 10 years of experience in Client Relations, HR operations, and team management. Proven track record in developing high-performing teams and enhancing business functions through effective collaboration. Skilled in streamlining complex processes and executing cross-functional projects to achieve service excellence in recruiting and performance management. Committed to providing strategic support to mission-driven organizations.
Overview
7
7
years of professional experience
Work History
HR Executive Admin Supervisor
HCA Healthcare
Nashville
10.2023 - 03.2025
- Managed and coached a team of 20+ Recruiting Coordinators across departments, aligning administrative operations to business goals.
- Developed team onboarding and SOP guides to enhance efficiency and ensure consistent, high-quality service delivery.
- Partnered with HR leadership to address escalated employee needs, streamline processes, and lead operational improvements.
- Led cross-functional projects to enhance system integration, HR support services, and data reporting workflows.
People Operations Manager
Maximus
Nashville
04.2021 - 10.2023
- Recruited, trained, and led a 30-member operations team supporting a national client base.
- Spearheaded onboarding programs and designed job-specific training resources to accelerate team readiness.
- Improved client satisfaction and reduced attrition by developing structured coaching sessions and workflow enhancements.
- Collaborated with stakeholders across departments to drive engagement, performance, and service delivery excellence.
Corporate HR Assistant (Contract)
Amazon
Nashville
11.2020 - 03.2021
- Coordinated onboarding/offboarding, personnel changes, and compliance tracking for multiple teams.
- Processed employee actions (hires, leaves, benefits changes, and terminations) using internal HRIS platforms.
- Supported internal audit reviews and contributed to HR process improvement initiatives.
Program Administrator/HR Analyst
Change Healthcare
Nashville
03.2018 - 11.2020
- Played a key role in launching a corporate expense program, leading cross-functional collaboration from planning through implementation.
- Created employee access and compliance workflows, ensuring seamless integration with Oracle and SAP platforms.
- Identified system gaps and collaborated with departments to implement corrective actions.
Education
Bachelor of Science - Business Administration, Human Resource Management
Strayer University
Nashville, TNAssociate of Applied Science - Business Administration and Management
Draughons Junior College
Nashville, TNSkills
- Executive & Administrative Support
- People Leadership (20–30 FTEs)
- Customer Experience & Service Excellence
- Operational Performance & Process Optimization
- HRIS: Workday, PeopleSoft, UKG (UltiPro), Oracle, Kronos
- CRM & ATS Tools: Salesforce, Finesse, NICE, Applicant Tracking
- Project Management & Cross-Functional Collaboration
- Budget Oversight & Workforce Planning
- Change Management & Onboarding
- Relationship Building Across All Levels
- HR Systems: Workday, UKG (UltiPro), PeopleSoft, Oracle, Kronos
- Productivity & Collaboration: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams), SharePoint
- CRM/ATS Platforms: Salesforce, NICE, Finesse, Taleo
HIGHLIGHTS & ALIGNMENT WITH ROLE
- 10+ years supporting HR operations and cross-functional teams
- Managed and mentored 20–30 staff—performance, scheduling, coaching
- Hands-on with performance metrics, budget tracking, and resource planning
- Strong communicator and collaborator across business units and leadership
- Committed to developing others, sharing best practices, and continuous improvement
Timeline
HR Executive Admin Supervisor
HCA Healthcare
10.2023 - 03.2025
People Operations Manager
Maximus
04.2021 - 10.2023
Corporate HR Assistant (Contract)
Amazon
11.2020 - 03.2021
Program Administrator/HR Analyst
Change Healthcare
03.2018 - 11.2020
Bachelor of Science - Business Administration, Human Resource Management
Strayer University
Associate of Applied Science - Business Administration and Management
Draughons Junior College
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