LISA MIKKOLA
Prescott Valley,AZ
Summary
Dedicated Patient Service Representative with strong skills in patient scheduling, insurance verification, and electronic health records management. Committed to delivering exceptional customer service and efficient record management.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
FOREFRONT DERMATOLOGY
PRESCOTT VALLEY, AZ
04.2026 - Current
- Handled phone inquiries, resolving patient questions promptly to enhance patient satisfaction.
- Scheduled patient appointments and managed records to ensure efficient patient flow.
- Coordinated follow-up appointments based on provider availability, improving patient continuity of care.
- Verify patient insurance information to ensure proper service coverage.
- Input patient demographic data into electronic health record system.
- Scan completed forms, identification and insurance cards, maintaining patient documents folder.
REGISTERED MEDICAL ASSISTANT
BANNER HEALTH
Sun City, AZ
12.2020 - 05.2025
- Assisted healthcare providers with examinations and procedures directly.
- Performed patient intake and collected vital signs efficiently.
- Managed electronic health records and ensured data accuracy consistently.
- Supported clinical staff by preparing examination rooms for patient visits efficiently.
- Maintained clinical records according to HIPAA regulations.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Education
Associate of Applied Science - MEDICAL ASSISTANT
COCONINO COMMUNITY COLLEGE
Flagstaff, AZ05-2018
Skills
- Patient intake
- Patient scheduling
- Appointment coordination
- Insurance verification
- Electronic health records
- Records management
- Customer service
Timeline
Patient Service Representative
FOREFRONT DERMATOLOGY
04.2026 - Current
REGISTERED MEDICAL ASSISTANT
BANNER HEALTH
12.2020 - 05.2025
Associate of Applied Science - MEDICAL ASSISTANT
COCONINO COMMUNITY COLLEGE