Lisa Jordan
New Haven,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Fort Wayne Radiology/ PET Fusion Imaging
Fort Wayne, IN
12.2025 - Current
- Schedule patient PET/CT scans
- Collect time of service payments
- Answer multi line phone
- Maintain medical records within Epic System
- Responsible for sending/receiving electronic images
Scheduling Coordinator
Fort Wayne Radiology/ Breast Diagnostic Center
Fort Wayne, IN
10.2024 - 12.2025
- Answer multi line phone
- Schedule patient’s appointments
- Provided excellent customer service care to patients
- Collaborated with medical staff to resolve scheduling conflicts and enhance patient satisfaction.
Front Office Coordinator
Dr P. Roach/ Dr J. Blair
Fort Wayne, IN
09.2022 - 10.2024
- Welcome, check-in, schedule, and confirm all patient appointments
- Answer multi line phone system and patient email correspondence
- Responsible for verification of all patient insurance eligibility and benefits
- File dental claims and follow up with denials and narratives
- Manage patient financial aging reports and collection efforts
- Collect patient balances and co-pays
Authorization Representative
PRMC
Fort Wayne, IN
01.2019 - 09.2022
- Responsible for verification of all patient insurance eligibility and benefits
- Pre authorize surgical procedures
- Worked closely with team members to meet productivity goals
- Obtain and document information for insurance companies
Insurance and Financial Coordinator
Dr. T. Bussick
Fort Wayne, IN
02.2016 - 01.2019
- File dental claims and follow up with denials and narratives
- Post payments, complete & balance daily deposits
- Establish all new patient contracts
- Manage patient financial collections
- Answer multi line phone system and patient email correspondence
Education
High School Diploma -
North Side High School
06.1989
Ivy Tech Community College
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical/dental terminology
- Office administration
- Organization and time management
- Insurance authorizations
- Relationship building
Timeline
Medical Receptionist
Fort Wayne Radiology/ PET Fusion Imaging
12.2025 - Current
Scheduling Coordinator
Fort Wayne Radiology/ Breast Diagnostic Center
10.2024 - 12.2025
Front Office Coordinator
Dr P. Roach/ Dr J. Blair
09.2022 - 10.2024
Authorization Representative
PRMC
01.2019 - 09.2022
Insurance and Financial Coordinator
Dr. T. Bussick
02.2016 - 01.2019
High School Diploma -
North Side High School
Ivy Tech Community College