Lisa Mondo

Customer Ownership & Relationship Management

• Serve as primary point of contact for administrators, teachers, parents, and district leadership regarding student records, scheduling, enrollment, and compliance.
• Resolve escalated concerns with professionalism and urgency, ensuring consistent communication and follow-through.
• Build long-term trust with families and staff by proactively identifying needs and offering solutions.

SIS Management & Adoption

• Daily administrator and power user of district Student Information System (attendance, scheduling, reporting, data accuracy).
• Train teachers and staff on system updates, data entry processes, and new feature rollouts.
• Create internal guides and documentation to improve system adoption and reduce user errors.
• Partner with district IT and SIS vendors to troubleshoot issues and implement improvements.

Data Analysis & Reporting

• Generate reports for enrollment trends, attendance patterns, state compliance, and administrative decision-making.
• Maintain high data accuracy standards and ensure compliance with district and state requirements.
• Utilize Excel to analyze trends and streamline reporting processes.

Project & Initiative Support

• Coordinate district initiatives including enrollment drives, state testing cycles, scheduling transitions, and new program rollouts.
• Manage multiple priorities simultaneously during peak school-year periods.
• Support quarterly and annual planning cycles with leadership by providing operational insight.

Community & Stakeholder Engagement

• Assist with parent information sessions, district meetings, and community outreach events.
• Support administrators in presenting new initiatives and operational updates.
• Act as liaison between families, teachers, and district leadership to ensure alignment.