LISA MOORE
Eden Prairie,MN
Summary
Passionate about travel and it's ability to provide life changing experiences. Skilled Program Director specializing in strategic planning, operational leadership and adept at managing personnel management and outreach. Bringing 30 years of experience in Travel and Customer Service to new position with long-term potential for growth and advancement.
Overview
39
39
years of professional experience
Work History
Group Air Specialist
Fly My Group
Burnsville, MN
08.2023 - Current
- Organize group air travel arrangements for clients.
- Establish base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Maintain relationships with travel partners and vendors.
- Offers exemplary customer service to new and existing clients, which helps build relationships and secure new travel accounts.
- Research availability of airfare using reservation systems.
- Maintain up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
Program Director
True Friends/Ventures Travel
Plymouth, MN
03.2010 - 05.2020
- Responsible for developing and managing all aspects of travel program
- Part of leadership team
- Increased annual revenue approximately 42%
- Increased growth in registrations
- Troubleshooting and crisis management
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Supported marketing efforts by providing content for promotional materials.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Developed strategies to increase public awareness of the organization's services.
Flight Attendant
Northwest/Delta Airlines
Minneapolis, MN
11.1985 - 01.2008
- Responsible for the safety and comfort of airline passengers.
- Responsible for exceptional customer service.
- Knowledge of all aircraft in fleet.
- Ability to work efficiently in a fast paced, stress filled environment.
- Ability to work as a part of a team.
- Excellent oral, presentation and communication skills.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Education
Social Work & Sociology - BA -
Iowa State University
Skills
- Travel Planning - Group and Custom
- Excellent Management and Leadership Skills
- Special Needs Travel
- Budget Management
- Personnel Management
- Relationship Building
- Teamwork and Collaboration
- Excellent Customer Service
- Organizational Skills with strong attention to Detail and Multi Tasking
- Excellent Written,Verbal and Presentation Communication
- Strong PC Skills
- GDS Experience
- Contract Negotiation
- Problem-Solving
- Emergency/Crisis Management Skills
- Critical Thinking
Timeline
Group Air Specialist
Fly My Group
08.2023 - Current
Program Director
True Friends/Ventures Travel
03.2010 - 05.2020
Flight Attendant
Northwest/Delta Airlines
11.1985 - 01.2008
Social Work & Sociology - BA -
Iowa State University
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