LISA Riggs
Five Below
La Quinta,CA
14
years of professional experience
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Eager to contribute skills and dedication to support organizational growth and excellence.
Work History
Customer Experience Manager
1 Year 9 Months- Guided staff in implementing best practices for exceptional customer service and support.
- Resolved escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Oversaw daily operations and sales functions to enhance revenue generation and optimize customer satisfaction.
- Ensured compliance with operating procedures and company policies while providing high-quality service.
Lancome Beauty Advisor
1 Year 9 Months- Supervised daily operations of cosmetic counter, ensuring exceptional customer service and product knowledge.
- Trained and mentored staff on product applications and sales techniques to enhance team performance.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
Lancome Beauty Advisor
2 Years 9 Months- Assessed customer needs and recommended tailored skincare and makeup products to improve beauty routines.
- Executed product application techniques to enhance customer satisfaction and build confidence.
- Maintained product displays, ensuring cleanliness and adherence to visual merchandising standards.
- Performed detailed skin evaluations to identify and recommend customized beauty solutions tailored to individual client needs.
- Established strong customer connections by tailoring services and conducting regular follow-up consultations.
Lancome Beauty Advisor
2 Years 11 Months- Assessed individual beauty needs and provided expert consultations to improve customer satisfaction and strengthen brand loyalty.
- Trained customers on effective product usage techniques to enhance confidence in achieving desired results at home.
- Processed payments, entering sales in register for prompt customer service.
- Ensured counter and display areas remained clean and well-organized to enhance customer experience.
- Acquired comprehensive understanding of products and stayed informed on beauty industry trends to implement best practices effectively.
Bakery Associate
6 Months- Maintained orderly and sanitary workstations to support adherence to health regulations.
- Provided expert assistance in product selection, prioritizing exceptional service to elevate overall customer satisfaction.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Designed and arranged bakery displays to enhance product visibility and drive sales.
Food and Beverage Supervisor
7 Months- Oversaw daily food and beverage operations to uphold health and safety compliance standards.
- Ensured compliance with health department regulations and company standards by maintaining a clean and organized work environment.
- Supervised food and beverage order fulfillment, guaranteeing swift service and precision in delivery to improve overall customer experience.
- Facilitated ongoing training on sanitation protocols to uphold superior hygiene practices and ensure top-rated health inspection scores.
Leasing Consultant
6 Months- Conducted property tours that highlighted amenities and features to attract prospective tenants.
- Oversaw lease application processes and documentation to ensure adherence to company policies and local regulations.
- Established and maintained meaningful connections with clients, contributing to improved customer satisfaction and retention rates.
- Coordinated with maintenance teams to ensure timely resolution of tenant issues and uphold property standards.
- Coordinated and supported prospective tenants in completing necessary documentation and logistics for efficient move-in transitions.
Clinical Assistant Per Diem
11 Months- Facilitated patient intake and data entry processes to ensure accurate medical records.
- Implemented electronic health record system improvements, increasing documentation efficiency by streamlining processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
Medical Biller/Medical Assistant
1 Year 5 Months- Processed medical claims efficiently to ensure timely reimbursements.
- Verified patient insurance details to minimize billing discrepancies.
- Resolved billing inquiries promptly, enhancing patient satisfaction and trust.
- Verified insurance of patients to determine eligibility.
Education
Medical Assisting Certificate - Medical Assisting Program
- Course Summary – 760 academic hours & 160 extern hours at an off-site facility: insurance coding, pharmacology, nutrition, anatomy, physiology, emergency procedures, vital signs, and HIPAA certification, professional development and strategies for success training.
- Dean's List
- GPA 3.7
- Awarded Perfect attendence
- General Studies
Diploma
Skills
Customer service
Problem-solving
Excellent time management skills
Cash handling
Adherence to high customer service standards
Complaint resolution
Exceptional telephone etiquette
Product knowledge
Sales expertise
Training and coaching
Relationship building
Timeline
Customer Experience Manager
Five Below
09.2024 - 06.2026Read More
Lancome Beauty Advisor
Ulta Salon and Cosmetics
07.2023 - 04.2025Read More
Lancome Beauty Advisor
Macys Department Store
10.2020 - 07.2023Read More
Lancome Beauty Advisor
Ulta Salon and Cosmetics
11.2017 - 10.2020Read More
Bakery Associate
Costco
11.2015 - 05.2016Read More
Food and Beverage Supervisor
Wet N Wild
03.2015 - 10.2015Read More
Leasing Consultant
Rpm Company
04.2014 - 10.2014Read More
Clinical Assistant Per Diem
Comprehensive Cancer Center
06.2013 - 05.2014Read More
Medical Biller/Medical Assistant
S. Ava Mahapatra, M.D., F.A.C.O.G.
09.2012 - 02.2014Read More
Milan Institute
Medical Assisting Certificate from Medical Assisting Program
Read More
College of The Desert
from General Studies
Read More
Indio High School
Diploma
Read More