Hi, I’m
LISA MURRAY
Program Manager
Rochester,NY
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
26
years of professional experience
Work History
Syracuse University - IVMF
Program Manager
03.2014 - 11.2024
Job overview
- Provided relationship management, and technical training to over 250+ individual nonprofit organizations and other external community stakeholders looking to form or improve their current community collaborative and sought to enhance their current service delivery model for military-connected families.
- Supervised the SyracuseServes Coordination Center staff and served as Task Supervisor for students from the internship program at SU's Falk College of Sports and Human Dynamics.
- Daily use of project management tools, timelines, and workplans that ensure each of the multiple projects in the portfolio stays on schedule and completes all the required milestones.
- Create operations manuals, program guides, and a risk management framework that has assists each nonprofit organization, community collaborative or network at every stage of development.
- Plan and deliver technical programmatic briefings and write reports on the value proposition of improving human service delivery with collaboration and coordination.
- Facilitate discussions and focus groups, provide trainings, and attend public speaking engagements on a regular basis for internal and external stakeholders.
- Review relevant program data, dashboards, and identify key performance indicators (KPI’s) that are best suited to measure organizational health.
- Provide technical assistance to organizations, communities, and statewide initiatives seeking to develop service delivery improvement plans and form collaborative networks.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops, focus groups, and conducted one-on-one training to educate external partners and key stakeholders.
- Conducted comprehensive program and network evaluations, identified areas for improvement and recommending actionable solutions for change..
- Managed external cross-functional teams for successful project and pilot completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for assigned communities..
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Veterans Outreach Center, Inc.
Program Manager, SSVF
01.2011 - 03.2014
Job overview
- Responsible for the design and proper execution of two million-dollar Supportive Services for Veteran Families (SSVF) grant programs at a nonprofit organization that served more than 600-veteran families in five counties each year.
- Member of the Strategic Committee that focused on the direction of the nonprofit, grant execution and compliance with program regulations, grant agreements, and other applicable regulations and laws.
- Accountable for the distribution and appropriation of grant funds for Temporary Financial Assistance for veteran families totaling more than $250,000/per year.
- Coordinated, educated, and standardized processes for referrals on behalf of homeless veterans and their families to and from other local nonprofits and community stakeholders.
- Responsible for the management of program staff and four subcontractors.
- Hosted onsite trainings, ongoing consultation, and mentorship to other nonprofit organizations with the same grant program.
Rochester General Hospital
Senior Phlebotomist II
01.2006 - 01.2008
Job overview
- Conducted over 1500 blood draws, and received a 97% accuracy rating for sample specimens used for various testing.
- Responsible for the management of an offsite blood collection laboratory and the day-to-day operations, supply orders, and assigned staff.
- Taught over 50+ newly graduated L.P.N.'s and R.N.'s on the proper blood drawing technique and aseptic procedures.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
United States Army
Sergeant (E-5)
01.1999 - 01.2003
Job overview
- Kept accountability for over one million dollars’ worth of section equipment.
- Highly motivated, Squad Leader responsible for the health, welfare, training, discipline, professional development, and combat readiness of five soldiers.
- Chemical Operations Specialist (NBC) and Track Commander for an M58 Smoke Track Vehicle.
- Functioned as the Company Operations Sergeant, a senior Sergeant First Class Position two echelons above pay grade.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Syracuse UniversitySyracuse, NY
Bachelor of Science from Creative Leadership
05-2021
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning and Change Management Strategize
- Process improvement
- Team leadership and direction
- MS office applications
- Policy and procedure improvements
- Decision-making
- Project coordination
Timeline
Program Manager
Syracuse University - IVMF
03.2014 - 11.2024
Program Manager, SSVF
Veterans Outreach Center, Inc.
01.2011 - 03.2014
Senior Phlebotomist II
Rochester General Hospital
01.2006 - 01.2008
Sergeant (E-5)
United States Army
01.1999 - 01.2003
Syracuse University
Bachelor of Science from Creative Leadership
Similar Profiles
Kenneth MayesKenneth Mayes
Employer Relations Manager at Syracuse University | IVMFEmployer Relations Manager at Syracuse University | IVMF
Patricia RodriguezPatricia Rodriguez
Cafe Worker at Syracuse UniversityCafe Worker at Syracuse University
Rachael N HaRachael N Ha
Research Assistant at Syracuse UniversityResearch Assistant at Syracuse University