Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Languages
Timeline
Receptionist

Lisa M. Wilson

Daly City,CA

Summary

Seeking a position in Customer Service

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

22
22
years of professional experience

Work History

Receptionist

HumanGood
09.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Shift Manager

Popeyes
12.2017 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Store Operator

Adecco for Google Express
01.2015 - 01.2016
  • Extremely focused multitasker, able to thrive in fast paced environments
  • Willing and eager to take on new challenges
  • Responsible for customer to receive packages on time

Dispatcher

Serra Yellow Cab
01.2015 - 01.2016
  • Excellent oral and written communication skills; exceptional team player
  • Willing and eager to take on new challenges
  • Answer multiple lines on a switch board
  • Extremely focused multitasker, able to thrive in fast paced environments

Price Change

TARGET Store
01.2008 - 01.2015
  • Responsible for coordinating and distributing weekly corporate sales information to the sales floor
  • Extremely focused multitasker, able to thrive in fast paced environments
  • Assisted Human Resources department by creating and explaining work schedules and assignments to coworker
  • Responsible for daily cash drawer management and reconciliation
  • Responsible for coordinating all backroom activities including shipping and receiving merchandise and verifying merchandise condition and count

Assistant Manager

T.J. Maxx
01.2004 - 01.2008
  • Responsible for opening and closing the store with keys
  • Responsible for training and supervising coworkers
  • Exceptional ability to create attractive merchandise displays
  • Responsible for coordinating all backroom activities including shipping and receiving merchandise and verifying merchandise condition and count
  • Excellent oral and written communication skills; exceptional team player
  • Willing and eager to take on new challenges

Education

Graduate -

Jefferson High School
Daly City, California

Graduate - undefined

Medical Administrators Assistant, ROP
Redwood City, California

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Information protection

SUMMARY OF QUALIFICATIONS

  • 9+ years experience as an Administrative Assistant
  • Bilingual; able to speak English and Spanish
  • Very detail oriented with strong work ethic

Languages

Spanish
Limited Working

Timeline

Shift Manager

Popeyes
12.2017 - 09.2024

Receptionist

HumanGood
09.2017 - Current

Store Operator

Adecco for Google Express
01.2015 - 01.2016

Dispatcher

Serra Yellow Cab
01.2015 - 01.2016

Price Change

TARGET Store
01.2008 - 01.2015

Assistant Manager

T.J. Maxx
01.2004 - 01.2008

Graduate - undefined

Medical Administrators Assistant, ROP

Graduate -

Jefferson High School

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