Lisa Neagle
Lubbock,TX
Summary
Accomplished Account Manager with a proven track record at SOS Staffing Services, enhancing client satisfaction and retention through exceptional customer service and problem-solving abilities. Skilled in leveraging CRM systems and critical thinking to resolve complex issues, ensuring positive outcomes and fostering strong client relationships. Demonstrates expertise in customer relations and call center operations, contributing to significant business growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vehicle Registration
Americas Auto Auctions
Lubbock, TX
10.2025 - Current
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Coordinated vehicle registration renewals, maintaining up-to-date documentation at all times.
Delivery Driver
Amazon Flex
Lubbock, TX
09.2025 - Current
- Delivered packages efficiently within designated routes, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries, including receipts and customer signatures.
- Communicated effectively with dispatchers to confirm delivery schedules and address any issues.
Spark Driver /Route Delivery Driver
Spark
Lubbock, TX
10.2022 - Current
- Operated various vehicles to ensure timely delivery of goods across designated routes.
- Maintained vehicle cleanliness and performed regular inspections for safety compliance.
- Coordinated with dispatch team to optimize delivery schedules and reduce wait times.
- Assisted in training new drivers on company policies and safe driving practices.
- Provided exceptional customer service, addressing inquiries and resolving delivery issues promptly.
Assistant Manager
New Opportunity Thrift Store
Lubbock, TX
04.2025 - 10.2025
- Led team in executing operational strategies to enhance service delivery.
- Streamlined scheduling processes, improving staff utilization rates.
- Mentored junior staff, fostering professional development and teamwork.
- Analyzed performance metrics to identify areas for process improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Driver / Vehicle Registration
Americas Auto Auctions
Lubbock, TX
09.2024 - 04.2025
- Delivered goods efficiently to designated locations, ensuring timely service and customer satisfaction.
- Operated various vehicle types, maintaining compliance with safety regulations and company policies.
- Conducted routine vehicle inspections, identifying maintenance needs to enhance operational reliability.
- Collaborated with logistics teams to optimize delivery routes, reducing transit times and fuel consumption.
- Followed all relevant traffic laws and safety regulations.
Customer Service Representative
Immediate Credit Recovery
San Angelo, TX
02.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Small Business Owner
Circle N Cafe
Blackwell, TX
02.2010 - 02.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Diesel Truck Sales Consultant
West Texas Truck Center
Lubbock, TX
01.2005 - 02.2010
- Assisted clients with navigating warranty information, providing clarity on coverage specifics.
- Enhanced customer experience by offering tailored financing options to suit individual needs.
- Negotiated favorable deals for both the company and clients, ensuring mutually beneficial outcomes.
- Leveraged CRM systems effectively to track leads, follow-ups, appointments, and closed deals.
Account Manager
SOS Staffing Services
Lubbock, TX
01.2001 - 01.2005
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Monterey High School
Lubbock, TX06.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Call Center Operations
Certification
Phlebotomy Certification
Timeline
Vehicle Registration
Americas Auto Auctions
10.2025 - Current
Delivery Driver
Amazon Flex
09.2025 - Current
Assistant Manager
New Opportunity Thrift Store
04.2025 - 10.2025
Driver / Vehicle Registration
Americas Auto Auctions
09.2024 - 04.2025
Spark Driver /Route Delivery Driver
Spark
10.2022 - Current
Customer Service Representative
Immediate Credit Recovery
02.2020 - 01.2023
Small Business Owner
Circle N Cafe
02.2010 - 02.2020
Diesel Truck Sales Consultant
West Texas Truck Center
01.2005 - 02.2010
Account Manager
SOS Staffing Services
01.2001 - 01.2005
High School Diploma -
Monterey High School