Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Nelson

New Richmond,WI

Summary

Adept Certified Medical Assistant with a proven track record at Minnesota Epilepsy Group PA, enhancing patient care and streamlining operations. Skilled in HIPAA compliance and demonstrating exceptional communication, I significantly improved customer satisfaction. Expert in prior authorizations and patient relations, my focus on achievements over tasks sets me apart.

Overview

24
24
years of professional experience

Work History

Certified Medical Assistant

Minnesota Epilepsy Group PA
10.2010 - Current

Prior Authorizations

Refills

Forms for all docs including disability, fmla, dmv, seizure plans or anything that is requested.

Insurance for IVIG

Pharmacy questions

RCA

Our House Senior Living
06.2007 - 10.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Operations Assistant

First National Bank
10.2000 - 06.2007


  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
  • Proof
  • Balance accounts at the end of day
  • Phone calls

Education

CMA - Medical Assisting

Wisconsin Indianhead Technical College
New Richmond, IN
05.2010

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Patient documentation
  • Customer Service
  • Maintaining confidentiality
  • Clinical Documentation
  • EMR / EHR
  • Medical terminology knowledge
  • Electronic Medical Records
  • Data Entry
  • Compassionate
  • Patient-focused care
  • Patient Relations
  • Patient Care Coordination
  • Insurance Verification
  • Medical office administration
  • Insurance Claims
  • Electronic Charting

Timeline

Certified Medical Assistant

Minnesota Epilepsy Group PA
10.2010 - Current

RCA

Our House Senior Living
06.2007 - 10.2010

Operations Assistant

First National Bank
10.2000 - 06.2007

CMA - Medical Assisting

Wisconsin Indianhead Technical College
Lisa Nelson