Lisa Nelson
Plainwell,MI
Summary
Dynamic and dedicated professional with extensive experience in administration, customer service, and leadership roles. Seeking to contribute my skills to a role where I can contribute to the productivity of an organization. My passion for growth and learning drives my desire to join your team. I am committed to fostering a collaborative environment that prioritizes efficiency and exceptional service, ensuring the highest standards of care and support for both employees and customers.
Overview
21
21
years of professional experience
Work History
Physician Office Coordinator
Bronson Methodist Hospital
Kalamazoo, MI
10.2020 - Current
- Coordinated office operations, improving workflow and team productivity
- Conduct interviews for potential new hires
- Training of staff on best practices, elevating service quality and performance
- Maintain accuracy of schedules
- Track quality measures
- Facilitated staff meetings, fostering collaboration and team cohesion
- Review billing and coding processes to ensure timely payments and reducing delays
- Maintain accurate supply orders and inventory
- Approve time off requests and payroll
- Conduct employee reviews
- Attendance tracking and correction or discipline measures when required
- Enhance patient satisfaction scores through effective communication strategies
- Led a team of 31 enhancing productivity through coaching
Practice Support Assistant
Bronson Methodist Hospital
Kalamazoo, MI
10.2017 - 10.2020
- Register patients and collections of demographic information and payments
- Maintain accurate scheduling and coordinate patient follow up
- Training of new team members
- Developed patient education materials, enhancing understanding and compliance
- Supported management in strategic planning, driving practice growth
- Maintained inventory, ensuring 100% availability of essential supplies
Customer Service Associate
Bronson Methodist Hospital
Kalamazoo, MI
07.2014 - 10.2017
- Provide a welcoming environment for customers
- Resolved customer inquiries swiftly
- Trained new associates, enhancing team performance and service quality
- Handled high-volume calls, ensuring efficient service
- Offer assistance to patients, families and visitors
- Maintain inventory of Lost and Found items
- Maintain privacy and security for all customers
Environmental Services
Bronson Methodist Hospital
Kalamazoo, MI
04.2013 - 06.2014
- Contributed to the achievement of organizational sustainability targets by consistently adhering to established policies, procedures, and best practices in environmental services delivery.
- Improved efficiency in cleaning tasks by optimizing schedules and workloads for environmental services team members.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Served as a liaison between the environmental services team and hospital administration, effectively communicating needs and feedback from both parties.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
Manager of operations
R&L
Muskegon, MI
02.2010 - 04.2013
- Meeting with potential clients and providing education on our services
- Maintain accurate schedule for employees and clients
- Oversee staffing, training and all office operations
- Handle billing and payment collections
- Ensure all equipment is in working order and proper maintenance is up to date
Cleaning Crew Supervisor
Nelson Custom Homes
Galesburg, MI
01.2005 - 11.2010
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Conducted regular inspections of job sites to ensure compliance with company policies and cleanliness standards.
- Supervised daily cleaning operations, ensuring adherence to safety protocols and quality standards.
- Collaborated with project managers to align cleaning efforts with construction timelines and requirements.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Office manager
Nelson Custom Homes
Galesburg, MI
01.2005 - 11.2010
- Oversee daily office operations
- Handle all customer inquiries
- Maintain accurate schedules and follow up on all vendor operations
- Managed vendor relationships, securing better contracts and pricing
- Maintained a positive culture, resulting in satisfaction increase with clients and vendors
Cleaning Crew Member
GRBS
Kalamazoo, MI
12.2008 - 12.2009
- Trained and mentored new cleaning staff on best practices and safety protocols.
- Resolved customer concerns promptly, contributing to overall satisfaction and retention rates.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Emptied trashcans and transported waste to collection areas.
Education
Associate's degree - General studies
Kalamazoo Valley Community College
Oshtemo, MI01-2005
Diploma - undefined
Plainwell High School
Plainwell, MI01-2004
Skills
- Office 365
- Coaching and mentoring
- Process improvement and productivity
- Safety and compliance
- Team Leadership
- Communication and collaboration
- Decision making and problem solving
- Patient information collection
Timeline
Physician Office Coordinator
Bronson Methodist Hospital
10.2020 - Current
Practice Support Assistant
Bronson Methodist Hospital
10.2017 - 10.2020
Customer Service Associate
Bronson Methodist Hospital
07.2014 - 10.2017
Environmental Services
Bronson Methodist Hospital
04.2013 - 06.2014
Manager of operations
R&L
02.2010 - 04.2013
Cleaning Crew Member
GRBS
12.2008 - 12.2009
Cleaning Crew Supervisor
Nelson Custom Homes
01.2005 - 11.2010
Office manager
Nelson Custom Homes
01.2005 - 11.2010
Diploma - undefined
Plainwell High School
Associate's degree - General studies
Kalamazoo Valley Community College