Lisa Newcomb
Bangor
Summary
Dedicated customer service professional with strong skills in customer account management and data entry. Proven ability to enhance satisfaction and retention through effective communication and critical thinking.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Unitil
Concord, NH
10.2025 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Adapted quickly to new systems and processes, demonstrating flexibility in a fast-paced environment.
- Participated in training programs to enhance product knowledge and customer service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Serv /Customer Service Collections Representative
Bangor Natural Gas
Bangor, ME
08.2014 - 10.2025
- Facilitated payment arrangements, enhancing customer satisfaction and retention rates.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Established rapport with customers through active listening and empathetic communication techniques.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Managed customer accounts, ensuring timely collections and accurate record-keeping.
- Resolved billing inquiries by providing detailed account information and effective solutions.
- Monitored compliance with company policies and regulations related to collections practices.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
High School Diploma -
Bangor High School
Bangor06-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
Timeline
Customer Service Representative
Unitil
10.2025 - Current
Customer Serv /Customer Service Collections Representative
Bangor Natural Gas
08.2014 - 10.2025
High School Diploma -
Bangor High School