Lisa Nichols
Mishawaka,IN
Summary
Dedicated Front Desk Manager with extensive experience in guest relations, staff supervision, and hotel management. Expert in coordinating reservations and ensuring guest satisfaction through efficient check-in processes.
Overview
18
18
years of professional experience
Work History
Front Desk Manager
blue heron inn
La Porte, Indiana
07.2008 - Current
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed front desk operations and guest check-in processes.
- Supervised staff to ensure excellent customer service standards.
- Coordinated room assignments and reservations using hotel management software.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Trained new front desk staff on procedures and systems.
- Monitored inventory of supplies and ordered necessary items regularly.
- Managed and scheduled housekeeping to maintain room readiness and cleanliness standards
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Monitored reservations to track incoming parties and special events.
Education
High School Diploma -
Laporte High School
La Porte, IN06-1994
Skills
- Hotel management
- Reservation systems
- Customer service
- Staff supervision
- Cash handling
- Guest relations
- Event coordination
- Supply management
- Staff development
- System updates
Timeline
Front Desk Manager
blue heron inn
07.2008 - Current
High School Diploma -
Laporte High School