Lisa Niegum
Parkton,NC
Summary
Dedicated, highly motivated, and results-oriented manager with extensive experience in leadership, customer service, staff training, coaching, and daily operations in fast-paced environments. Proven ability to build collaborative teams, serve as a positive role model, resolve conflicts, ensure safety and operational compliance, and deliver exceptional guest experiences. Highly organized and detail-oriented, with excellent time management, strong communication, interpersonal, and problem-solving skills. Passionate about teaching, mentoring, and engaging diverse audiences while fostering teamwork and professional development. Eager to transition into the museum field by applying proven leadership and visitor service expertise to create welcoming, educational, and inclusive experiences. Committed to supporting museum operations, public programming, collections stewardship, community engagement, and cultural preservation while fostering meaningful connections between visitors and history.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Fayetteville, North Carolina
06.2024 - Current
- Supervised team members to ensure efficient service and product delivery.
- Resolved customer complaints to foster loyalty and satisfaction.
- Conducted regular quality checks on food preparation and presentation.
- Developed positive relationships with staff, customers, and vendors.
- Oversaw training for new employees on customer service and product knowledge.
- Ensured accurate completion of all opening and closing duties according to guidelines.
- Monitored store operations to guarantee compliance with company policies.
- Assisted in resolving escalated customer service issues promptly.
Ceftified Trainer
Buffalo Wild Wings
Fayetteville, North Carolina
07.2019 - Current
- Fostered respectful, engaging training atmosphere to enhance learning experiences.
- Demonstrated exemplary performance, adhering to company standards and expectations.
- Provided leadership support and coaching to new and existing team members.
- Delivered engaging training sessions on service standards for team members.
- Ensured completion of training for each trainee, including testing and e-learning modules.
- Maintained up-to-date knowledge of new training materials, products, processes, and initiatives.
- Collaborated with management to align training programs with operational goals.
- Devised skills assessments to evaluate performance and understanding of program materials.
Cashier/Host
Buffalo Wild Wings
Fayetteville , NC
02.2017 - Current
- Processed customer payments accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted guests with a friendly demeanor upon arrival.
- Managed seating arrangements to optimize table turnover and guest flow.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Associate of Arts - History
Fayetteville Technical Community College
Fayetteville, NC05-2025
Bachelor of Arts - History
University of North Carolina At Greensboro
Greensboro, NC08-2026
Skills
- Team leadership
- Quality assurance
- Customer service
- Staff training
- Conflict resolution
- Relationship building
- Coaching and mentoring
- Health and safety procedures
- Heat illness prevention
- General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security procedures
Certification
- ServeSafe- National Restaurant Association
Timeline
Shift Manager
Buffalo Wild Wings
06.2024 - Current
Ceftified Trainer
Buffalo Wild Wings
07.2019 - Current
Cashier/Host
Buffalo Wild Wings
02.2017 - Current
Associate of Arts - History
Fayetteville Technical Community College
Bachelor of Arts - History
University of North Carolina At Greensboro