Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lisa Ortiz

Lisa Ortiz

Summary

Dedicated Behavior Technician at PA Mentor with expertise in active listening and data collection. Successfully implemented individualized behavior intervention plans, enhancing client progress. Proven ability to manage high-stress situations and promote positive behaviors, ensuring a safe environment. Strong documentation skills complement my commitment to improving client quality of life.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Technician

PA Mentor
09.2023 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Home Health Aide

Help At Home Health Care
07.2023 - 09.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Cook/Prep Cook

Daisy Hill Kitchen and Grill
09.2023 - 04.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sales Associate

Goodwill
10.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Uhaul Moving And Storage
10.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Associate

Zulily
11.2017 - 02.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Retail Sales Associate

Arts Quest/Musikfest
08.2015 - 08.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

GED -

Harry S Truman
Levittown, PA
06-1999

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies

Certification

RAMP Responsible alcohol Management Program

Timeline

Behavior Technician

PA Mentor
09.2023 - Current

Cook/Prep Cook

Daisy Hill Kitchen and Grill
09.2023 - 04.2024

Home Health Aide

Help At Home Health Care
07.2023 - 09.2024

Sales Associate

Goodwill
10.2022 - 10.2023

Customer Service Representative

Uhaul Moving And Storage
10.2021 - 06.2022

Warehouse Associate

Zulily
11.2017 - 02.2021

Retail Sales Associate

Arts Quest/Musikfest
08.2015 - 08.2018

GED -

Harry S Truman

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