Lisa Pardo
University Park,IL
Summary
Skilled in ensuring smooth operational flow. Excel in communication, problem-solving, and time management, data entry, contributing to successful team collaboration to fulfill Amazon business needs.
Overview
19
19
years of professional experience
Work History
Process Assistant
Amazon
University Park
04.2023 - Current
- Identified areas for improvement and recommended solutions to optimize processes.
- Report and help coach associates to improve work performance, DPMO, Failed Moves, Defects.
- Manage and Staff associates to Amazons production needs.
- Help identify any area of improvement of safety and coach associates to safely work.
- Monitor and Help associates when needed in or out of path.
- Monitor and chase Cpt when needed.
Owner of Luv You Too Facials Aesthetic Nurse /Licensed Medical Aesthetician
Owner
03.2019 - Current
- Provide customers with unique treatment plans based on their individual needs.
- Customer service by setting appointments and follow up for customers
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managing budgeting and sales of operation
Outbound Pack Associate Tier 1
Amazon
University Park, IL
07.2022 - 04.2023
- Wrapped fragile items with protective packaging material prior to shipment.
- Sealed boxes with tape or other adhesives when necessary.
- Expert Problem Solver and Kickout Operator Provided support and direction to pick AMs leading to re-5s of problem solve area creating a safer, cleaner, and more effective work environment
- Monitor CPTs and ensure customer orders are shipped out in time. Reduced BHD problem solve
- CPT misses by developing PPQA picker standard work
- Reduced BHD problem solve hours from ~30 hours per day to ~15 hours per day via rigorous standard work and accountability. 15 hours per day save equating to $2,000 per week in labor savings.
- Troubleshoot and resolve problems that an associate may encounter with inventory. Voluntarily
Phlebotomist /Medical Office Assistant
La Brea weight loss clinic
La Brea, CA, CA
02.2011 - 01.2013
- Maintained accurate records of collected specimens and test results.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Provided assistance to clinical staff during patient visits.
- Provided excellent customer service while interacting with patients.
Medical Assistant
Methodist Hospital of Colton
Colton, California
01.2006 - 02.2008
- Registered new patients
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Explaining treatment procedures to patients and preparing patients for examinations.
Education
Associate of Science - Health/science
Summit Career College
Colton, CA09-2005
Associate of Science - Health/Science
Brea, Community College
Brea, CA02-2005
Skills
- Safety management
- Workflow management
- Staffing and Coaching
- Process documentation
- Ability to work well under stress
- Very punctual and work oriented
- Willingness to learn on take on new skills
- Ability to work well under stress
- Attention to detail
- Attendance tracking
Timeline
Process Assistant
Amazon
04.2023 - Current
Outbound Pack Associate Tier 1
Amazon
07.2022 - 04.2023
Owner of Luv You Too Facials Aesthetic Nurse /Licensed Medical Aesthetician
Owner
03.2019 - Current
Phlebotomist /Medical Office Assistant
La Brea weight loss clinic
02.2011 - 01.2013
Medical Assistant
Methodist Hospital of Colton
01.2006 - 02.2008
Associate of Science - Health/science
Summit Career College
Associate of Science - Health/Science
Brea, Community College