Lisa Parker
Waikoloa,HI
Summary
Driven and personable professional with extensive experience in the hospitality industry, notably at Ojai Valley Inn & Spa. Excelled in enhancing customer satisfaction through exceptional service and food and beverage knowledge. Proven ability in event setup and breakdown, and adept at creating memorable guest experiences. Demonstrated guest needs analysis skill, ensuring a significant increase in service efficiency and customer loyalty.
Overview
21
21
years of professional experience
Work History
Banquet Server
Ojai Valley Inn & Spa
10.2015 - 07.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
Sales Associate
Kindred Spirits
10.2009 - 07.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Banquet Server
Hilton Waikoloa Village
06.2007 - 09.2009
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Food and Beverage Server
Fairmont Orchid Resort
07.1998 - 07.2008
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Addressed and handled customer complaints in polite and professional manner.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cocktail Server
Hilands Bar and Grill
08.1996 - 11.1998
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Nordhoff High School
Ojai, CA06.1981
Skills
- Food Running
- Wine service
- Food Service
- Event Setup and Breakdown
- Table Bussing
- Food handling
- Guest Needs Analysis
- Menu Memorization
- Food and beverage pairings
- Flexible Schedule
- Food safety understanding
- Tableside Service
- Running Orders
- Proper food handling
Timeline
Banquet Server
Ojai Valley Inn & Spa
10.2015 - 07.2017
Sales Associate
Kindred Spirits
10.2009 - 07.2012
Banquet Server
Hilton Waikoloa Village
06.2007 - 09.2009
Food and Beverage Server
Fairmont Orchid Resort
07.1998 - 07.2008
Cocktail Server
Hilands Bar and Grill
08.1996 - 11.1998
Nordhoff High School
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