Lisa Parker
Houston,TX
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to reach sales targets consistently. Skilled in data analysis, cold calling, and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
23
23
years of professional experience
Work History
Sr. Account Manager, Inside Sales
UNITED CORPORATE HOUSING
05.2021 - Current
- Generated $500K in new revenue within the first 6 months by identifying and qualifying high-potential leads through outbound calls and email campaigns.
Account Manager, Inside Sales
EXPRESS CORPORATE HOUSING
01.2017 - 11.2020
- Maintain strong relationships with over 100 customers
- Manage outreach efforts of short-term, furnished rentals to RMC's, corporate accounts & individuals
- Report directly to Vice President of sales in daily sales meetings via TEAMS
- Collaborate with unfurnished leasing teams throughout the US for increased exposure & market trends
- Act as a liaison between operations and accounting
- Acting as central point of contact for client interaction
Customer Service Liaison
EXPRESS CORPORATE HOUSING
05.2016 - 12.2016
- Fielded customer complaints and issues with + 90% of issues resolved to customer satisfaction
- Pioneered development of improved system for following up with unsatisfied customers and improved survey scores
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Set up all utilities for upcoming reservations as well as disconnecting services when the client departs
- Serve as a liaison between apartment management and clients regarding customer service issues.
District Executive Assistant
OAKWOOD WORLDWIDE
04.2013 - 09.2014
- Audit, reconcile and maintain resident files and ledgers
- Review service request report to ensure timely follow up on a daily basis
- Assist the DM with data entry, audit and processing of move-ins, move-outs and modifications of tenant files on a daily basis.
- Act as a liaison between DM, assigned district offices and Centralized Billing, to audit, reconcile, maintain and process property/apartment rent on a daily, weekly and or monthly basis
- Planned and organized company events
Executive Assistant Commercial Real Estate Property Manager
LEWIS LAND AND CATTLE
06.2012 - 02.2013
- Inspected all building facilities, including the grounds and equipment
- Contracted for trash removal, landscaping, security, and other services for retail shopping centers
- Updated rent rolls for two shopping centers as needed
- Prepared budgets and financial reports
- Managed and maintained executive’s schedule
- Prepared invoices, reports, memos, letters and other documents
- Attended monthly company board meetings to review priorities and projects
Full Charge Bookkeeper/Office Manager
HIDDEN CREEK RANCH
05.2008 - 06.2012
- Maintained open and regular communication with the owners
- Organized and recruited subcontractors
- Managed Accounts Payable and Accounts Receivable
- Responsible for all, filing the necessary legal documents for non-payment of rent, and appearing in court for all legal matters
- Supervised and assisted assigned staff and insure all reporting deadlines are being met
- Performed on-going detailed reviews of financial reports and all financial information and submit reports to lending sources
- Maintained up-to-date knowledge of market conditions, our competition and the latest resident profiles of our property
Accounting Assistant
TYSON FOODS
11.2002 - 05.2008
- Tracking and researching refused, damaged or returned product
- Performed inventory audits in various departments
- Managed fresh product inventory
Education
High School Diploma -
Center High School
Center, TX05.1992
Some College (No Degree) -
Stephen F. Austin State University
Nacogdoches, TXSkills
- Quickbooks
- Excel
- Powerpoint
- Word
- Microsoft Outlook
- WPM-65
- MAC/Apple
- OSCAR
- Account management
- Sales forecasting
- Email marketing
- Client retention strategies
- Customer relationship management
- Excellent negotiation skills
- Customer relations
- National accounts
- Customer satisfaction
- Verbal and written communication
- Teamwork and collaboration
References
References available upon request.
Timeline
Sr. Account Manager, Inside Sales
UNITED CORPORATE HOUSING
05.2021 - Current
Account Manager, Inside Sales
EXPRESS CORPORATE HOUSING
01.2017 - 11.2020
Customer Service Liaison
EXPRESS CORPORATE HOUSING
05.2016 - 12.2016
District Executive Assistant
OAKWOOD WORLDWIDE
04.2013 - 09.2014
Executive Assistant Commercial Real Estate Property Manager
LEWIS LAND AND CATTLE
06.2012 - 02.2013
Full Charge Bookkeeper/Office Manager
HIDDEN CREEK RANCH
05.2008 - 06.2012
Accounting Assistant
TYSON FOODS
11.2002 - 05.2008
High School Diploma -
Center High School
Some College (No Degree) -
Stephen F. Austin State University