Lisa Parra
Middlesex
Summary
Skilled team player with strong background in customer service environments. Serves customers effectively with attention to detail and hardworking approach. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Dermatology Associates Of Central NJ
Old Bridge
10.2024 - Current
- Handled insurance verification and managed billing inquiries effectively.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
Senior Universal Banker
Unity Bank
Somerville
02.2020 - 10.2024
- Complied with applicable banking laws and regulations, following company's security and operational procedures.
- Processed routine customer transactions and assisted fellow tellers with completing more complex work.
- Assisted customers with account openings and transactions efficiently.
- Maintained compliance with banking regulations and internal policies effectively.
- Conducted regular audits of accounts to ensure accuracy and security standards.
- Trained junior staff on customer service practices and operational procedures consistently.
- Developed relationships with customers by providing personalized advice on their finances.
Sales Manager
Aerie
Bridgewater
01.2020 - 01.2021
- Generated sales and improved account management strategies through expert KPI analysis.
- Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals.
- Directed team to achieve sales targets and enhance customer engagement.
- Trained staff on sales techniques and customer service best practices.
Medical Assistant
Scott S. Chae M.D.G.I. Clinic, LLC
Edison
02.2018 - 05.2019
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
- Supported front office billing, scheduling and patient check-ins.
Education
Bachelor of Arts - Sociology
Kean University
Union, NJAssociate of Arts - Sociology
Raritan Valley Community College
Branchburg, NJSkills
- Customer service excellence
- Compliance management
- Operational procedures adherence
- Patient registration
- Branch management
- Teller support
- Cash management
- Insurance verification
- Fraud prevention
- Cash vault audit
- Branch operations
- Banking policies and procedures
Languages
Spanish
Native/ Bilingual
A1
Certification
- Notary Public, 05/09/22- 2027
Timeline
Front Desk Patient Coordinator
Dermatology Associates Of Central NJ
10.2024 - Current
Senior Universal Banker
Unity Bank
02.2020 - 10.2024
Sales Manager
Aerie
01.2020 - 01.2021
Medical Assistant
Scott S. Chae M.D.G.I. Clinic, LLC
02.2018 - 05.2019
Bachelor of Arts - Sociology
Kean University
Associate of Arts - Sociology
Raritan Valley Community College