Lisa Pascale
Halifax,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GetInsured
Atlanta, GA/Remote
08.2024 - Current
- Resolves customer complaints with empathy, resulting in increased customer satisfaction.
- Handles calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processes customer service requests promptly.
- Develops rapport with customers through active listening skills, leading to positive feedback from clients.
- Maintains detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
OTR TEAM TRUCK DRIVER
Barr-Nunn Transportation Inc.
Manchester, PA
06.2023 - Current
- 100% on time delivery in expedited freight setting
- Maintains very tight time schedule independently
- Efficient, self-reliant planning of limited driving hours to remain on schedule.
OTR TEAM TRUCK DRIVER
Schneider National
Carlisle, PA
03.2022 - 06.2023
- Same as Barr-Nunn Transportation
HOUSEPARENT
Milton Hershey School
Hershey, PA
05.2013 - 10.2021
- Managed household operations including budgeting, groceries, supplies and scheduling maintenance repairs for 16 people.
- Worked collaboratively with case managers, therapists and other professionals involved in caring for the children.
- Fostered a diverse and inclusive work and home environment.
SMALL BUSINESS CO-OWNER
Pascale Gourmet Pie and Cake Co.
Lemoyne, PA
04.2004 - 04.2012
- Responsible for outstanding, enjoyable and repeat direct customer interactions.
- Assisted with ordering of inventory to ensure successful and profitable sales.
- Created engaging signage to allure customers.
HUMAN RESOURCES ASSISTANT
Gannett Fleming
Camp Hill, PA
06.2001 - 03.2004
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Ensured accurate record keeping for H-1B Visas and effectively communicated with employees regarding extension/expiration details.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Prepared job postings for open positions on the company website and other job boards.
Education
ASSOCIATE OF SCIENCE - Computer Programming
Thompson Institute
Harrisburg, PA05-2001
ASSOCIATE OF SCIENCE - Radiologic Technology
Harrisburg Area Community College
Harrisburg, PA06-1992
CERTIFICATION in Radiologic Technology
Harrisburg Hospital
Harrisburg, PA06-1992
Skills
- Customer Service
- Time Management
- Work Independently
- Scheduling
- Problem-Solving
- Computer Literacy
- Empathy
- Strong Communication
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GetInsured
08.2024 - Current
OTR TEAM TRUCK DRIVER
Barr-Nunn Transportation Inc.
06.2023 - Current
OTR TEAM TRUCK DRIVER
Schneider National
03.2022 - 06.2023
HOUSEPARENT
Milton Hershey School
05.2013 - 10.2021
SMALL BUSINESS CO-OWNER
Pascale Gourmet Pie and Cake Co.
04.2004 - 04.2012
HUMAN RESOURCES ASSISTANT
Gannett Fleming
06.2001 - 03.2004
ASSOCIATE OF SCIENCE - Computer Programming
Thompson Institute
ASSOCIATE OF SCIENCE - Radiologic Technology
Harrisburg Area Community College
CERTIFICATION in Radiologic Technology
Harrisburg Hospital