Lisa Pavlovich
Summary
Transformational leader with 15 years of experience in sales and service across multi-channel environments. Expertise in executing company strategies, developing high-performing teams, and driving sustainable outcomes. Proven success in change management and leadership development, fostering a positive employee experience and strong company culture. Recognized for in-depth brand and merchandising knowledge.
Overview
17
17
years of professional experience
Work History
Store Manager
Apple
Littleton
05.2023 - Current
- Managed store operations, ensuring compliance with company standards and policies.
- Led and trained team members in customer service excellence and product knowledge.
- Coordinated inventory management, including stock replenishment and waste reduction.
- Implemented promotional strategies to enhance product visibility and customer engagement.
- Cultivated a positive work environment to boost team morale and collaboration.
Store Manager
STARBUCKS COFFEE COMPANY
Lone Tree
04.2022 - 05.2024
- Developed and implemented operational strategies that enhanced efficiency, optimized costs, and elevated customer satisfaction.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance, pinpointing opportunities for cost savings and revenue enhancement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Guided and supported subordinate managers to cultivate a collaborative atmosphere across the organization.
General Manager
24 Hour Fitness USA Inc.
05.2019 - 04.2022
- Enhanced culture by mentoring and onboarding over 20 employees, fostering a supportive development process.
- Improved productivity metrics by 25% through sales forecasting, resource allocation and managing scheduled labor.
- Developed 3 internal candidates for general management promotion opportunities.
- Set performance goals and metrics for revenue, P&L, customer service, and customer retention to drive top club performance.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Enabled staff to actively participate in continuous improvement and quality initiatives through operational and sales strategies.
Loan Officer Assistant
Fairway Independent Mortgage Corporation
Greenwood Village
08.2017 - 04.2019
- Point of contact for borrowers, agents and internal loan team. Recognized for outstanding communication skills with all parties involved in the loan process.
- Requested and updated loan files with required documentation for underwriting and closing teams, ensuring smooth processing.
- Coordinated task completion and expedited loan closings ahead of schedule, enhancing overall workflow.
- Acted as the primary point of contact for borrowers, agents, and the internal loan team, facilitating effective communication throughout the loan process.
Mortgage Loan Processor
HCL/ULS-Pentagon Federal Credit Union
08.2016 - 09.2017
- Created a work flow for ensuring that loan processes were completed quickly and efficiently.
- Met crucial deadlines and ensured that loans were closed much quicker than the borrower anticipated to build customer support and appreciation.
- Met crucial deadlines and ensured that loans were closed much quicker than the borrower anticipated to build customer support and appreciation.
- Trained new hires on project protocols, enhancing employee retention and minimizing errors in loan files.
Store Manager/Store Manager Trainer
The Home Depot
04.2014 - 07.2016
- Supported Store Manager in developing strategies and objectives that drove store sales and profitability.
- Earned leadership award from district leadership for the communication with the team that created a unified team that excelled in all district walks.
- Created fun and exciting ways to recognize associates for positive customer interactions and meeting sales objectives/goals.
- Enhanced customer service survey scores by providing extensive training to store associates.
- Developed engaging recognition programs for associates to celebrate positive customer interactions and achievement of sales goals.
Advanced Hill Patroller
Loveland Ski Patrol
Georgetown
07.2009 - 08.2015
- Provided safety and emergency services to Loveland Ski Resort guests.
- Demonstrated expert skiing and mountaineering skills during guest services.
- Acquired necessary medical skills, including National EMT Basic, Colorado EMT Registration, and CPR Certification.
Multi-Chanel Sales Manager
Best Buy
Aurora
04.2012 - 04.2014
- Managed revenue, margin, and NOP budget across all channels, utilizing P&L analysis for strategic action planning.
- Analyzed store performance indicators against company goals and led direct reports to develop plans to improve the business in partnership with District Leadership.
- Completed business analysis and merchandise planning initiatives to include driving department profitability through analysis of sales trends.
- Resolved customer issues and concerns.
- Supported service needs for both installed sales/special orders and product sales.
- Recruited, hired, and retained a diverse workforce.
- Developed more efficiency in front end processes involving sales and return transactions, as well as special services and lot support.
- improved the receiving processes through training of freight teams to ensure that merchandise is received and stocked appropriately.
- Led a command of store standard operating procedures (SOP's), especially those involving safety compliance.
- Supported service needs for both installed sales/special orders and product sales.
- Streamlined performance management process, implementing semi-annual reviews and clear execution of associate disciplinary actions.
- Developed more efficiency in front end processes involving sales and return transactions, as well as special services and lot support.
- improved the receiving processes through training of freight teams to ensure that merchandise is received and stocked appropriately.
- Led a command of store standard operating procedures (SOP's), especially those involving safety compliance.
- Established partnerships with key vendors to enhance collaboration
- Managed partnerships and 3rd party programs to ensure seamless experience for customers.
- Was an active participant in the community as a role model representing the Best Buy Brand through events, volunteering and trade shows.
- The store was ranked 53rd in the company performance scorecard out of 1200 locations.
Deputy Field Marshal
Geek Squad
Lone Tree
05.2010 - 04.2012
- Directed fulfillment of on-site Geek Squad services and solutions throughout the state of Colorado, including delivery, installation and repair of both Home Theater and Computer product categories and managed the pooled labor employees within Geek Squad in Home Services.
- Ensured the delivery of a superior client experience and agent experience, optimizing operational efficiency and growth of the business. Ranked 2nd in company for client experience and 1st in agent experience overall.
- Assisted Geek Squad agents by resolving concerns and needs.
- Established effective partnerships with 3rd party fulfillment partners.
- Provided district/market level leadership through decision making, influencing others.
- Provided district/market level leadership through decision making, influencing others.
- Supported Geek Squad agents by addressing their concerns and needs.
- Established effective partnerships with 3rd party fulfillment partners.
- My market was chosen by corporate to provide testing of new concepts or procedures before launching nationally.
Project Manager
Geek Squad
08.2009 - 05.2010
- Inspired clients to decide on design solutions for their technology needs, met with them in the store to introduce them to store staff and project managed their installation of product through completion.
- #1 top performing consultant in the region for two years straight in both sales, client experience and close rate.
- Improved partnership through networking with store leadership and vendors in support of Geek Squad sales and installation.
- Educated store staff and leadership on service offerings and lead qualification processes.
- Improved partnership through networking with store leadership and vendors in support of Geek Squad sales and installation.
Education
Bachelor of Business Administration (BBA) - Business Administration, Management and Operations
University of Michigan
Dearborn, MISkills
- Retail operations management
- Sales performance analysis
- Customer service professional
- Project management
- Resolution and change management
- Time management
- Multi-tasking and well organized
- Team leadership
- Delegation
- Excel at coaching and training
- Ability to motivate others
- Employee recognition
- Creativity
- Proficient at reading DU and AUS findings
Affiliations
- Women in leadership
- National Ski Patrol
Timeline
Store Manager
Apple
05.2023 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2022 - 05.2024
General Manager
24 Hour Fitness USA Inc.
05.2019 - 04.2022
Loan Officer Assistant
Fairway Independent Mortgage Corporation
08.2017 - 04.2019
Mortgage Loan Processor
HCL/ULS-Pentagon Federal Credit Union
08.2016 - 09.2017
Store Manager/Store Manager Trainer
The Home Depot
04.2014 - 07.2016
Multi-Chanel Sales Manager
Best Buy
04.2012 - 04.2014
Deputy Field Marshal
Geek Squad
05.2010 - 04.2012
Project Manager
Geek Squad
08.2009 - 05.2010
Advanced Hill Patroller
Loveland Ski Patrol
07.2009 - 08.2015
Bachelor of Business Administration (BBA) - Business Administration, Management and Operations
University of Michigan