Lisa Pearson
Mtn. Home,AR
Summary
Assisted front office operations by providing exceptional customer service and support. Managed multiple tasks efficiently in high-pressure environments. Contributed to a positive office atmosphere through approachable and professional interactions.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
A Family Dental Care Center
Norristown, PA
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated insurance verification and processing for seamless patient experiences.
- Assisted in maintaining electronic health records, ensuring accuracy and confidentiality.
- Trained new staff on office protocols and customer service standards to enhance team performance.
- Implemented process improvements that increased patient flow and reduced wait times.
- Cultivated positive relationships with patients to foster a welcoming environment and encourage repeat visits.
- Oversaw daily office operations, ensuring compliance with regulatory standards and best practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Dental Front Office Receptionist
Brookwood Dental
Lansdale, PA
01.2024 - 06.2025
- Greeted patients and conducted check-in procedures to ensure smooth office operations.
- Managed appointment scheduling and confirmed patient visits to optimize daily workflow.
- Maintained patient records in electronic health record systems with high accuracy and attention to detail.
- Assisted dental team by preparing treatment rooms and ensuring necessary materials were available.
- Processed insurance claims and coordinated benefits verification for effective patient billing.
- Educated patients on treatment plans, procedures, and post-visit care instructions to enhance understanding.
- Developed efficient filing systems for patient documents, improving retrieval times and organization.
- Trained new front office staff on operational procedures and software systems to streamline onboarding process.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
Front Office Coordinator
Dentists On The Hill
Chestnut Hill, PA
03.2023 - 11.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Monitored office supplies by checking inventory and placing orders.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Dental Office Manager
Dr. Michael Rocheleau, DMD And Dr. Judy Buxton, DMD
Bryn Mawr
12.2020 - 03.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of Number.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Dental Receptionist
Dental Healthcare Associates
West Chester, PA
03.2020 - 12.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Dental Insurance Coordinator
Dr. David Freilich, DMD
Clinton, PA
12.2020 - 03.2021
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Reconciled accounts receivable to general ledger.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated monthly billing and posting reports for management review.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Collaborated with customers to resolve disputes.
- Encoded and canceled checks using bank machines.
Education
N/A - Business Management
Arkansas State University Mountain Home
Mountain Home, ARN/A - Business Management
Delaware Community College
Media, PASkills
- Front Office Management
- Customer Service
- Patient Relations
- Office Organization
- Schedule Coordination
- Insurance Verification
- Sensitive Information Handling
- Opening and Closing Offices
- Scheduling appointments
- Time management proficiency
- Microsoft Office Suite
- Telephone etiquette
Timeline
Dental Receptionist
A Family Dental Care Center
09.2025 - Current
Dental Front Office Receptionist
Brookwood Dental
01.2024 - 06.2025
Front Office Coordinator
Dentists On The Hill
03.2023 - 11.2023
Dental Office Manager
Dr. Michael Rocheleau, DMD And Dr. Judy Buxton, DMD
12.2020 - 03.2022
Dental Insurance Coordinator
Dr. David Freilich, DMD
12.2020 - 03.2021
Dental Receptionist
Dental Healthcare Associates
03.2020 - 12.2021
N/A - Business Management
Arkansas State University Mountain Home
N/A - Business Management
Delaware Community College