Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Pellegrino

Vero Beach

Summary

Detail-oriented and professional individual with exceptional communication and project management skills. Strong background in the hospitality industry. Thrives in fast-paced environments with a proven track record of ensuring exceptional customer service and satisfaction. Focuses on teamwork and adaptability to consistently meet changing needs. Efficiently manages multiple tasks, handles customer inquiries, and maintains a clean and organized workspace. Reliable and results-driven team member with a positive attitude and excellent communication skills. Dedicated to delivering top-notch service in any role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Server

Waldos
08.2023 - Current
  • Took customer orders accurately and efficiently to ensure prompt service.
  • Managed cash transactions with accuracy and integrity.
  • Collaborated effectively with team members to achieve common goals.
  • Provided exceptional customer service to enhance overall dining experience.
  • Prepared food and beverages according to established recipes and standards.
  • Implemented upselling techniques to increase sales revenue.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Trained new servers on menu items, service protocols, and POS system usage.

Bartender

Kilted Mermaid
09.2022 - Current
  • Took customer orders accurately and efficiently to ensure prompt service.
  • Managed cash transactions with accuracy and integrity.
  • Collaborated effectively with team members to achieve common goals.
  • Provided exceptional customer service to enhance overall dining experience.
  • Prepared food and beverages according to established recipes and standards.
  • Implemented upselling techniques to increase sales revenue.
  • Crafted unique cocktails and beverages, enhancing customer satisfaction and experience.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Social Media Moderator

Brushed rose designs
01.2021 - 06.2023
  • Entered data accurately and efficiently into the system.
  • Moderated online content to ensure compliance with community guidelines.
  • Maintained databases by updating and organizing information as needed.
  • Engaged with customers to provide assistance and support.
  • Built and nurtured online communities through interactive and engaging content.
  • Managed social media platforms to increase brand awareness and engagement.
  • Monitored and moderated online community interactions, ensuring adherence to brand guidelines.
  • Responded promptly to user inquiries, fostering positive engagement across platforms.
  • Supported sales teams by providing relevant insights from social listening activities that informed overall strategy development and execution plans.

Front desk

Calvetti and company
05.2017 - 12.2020
  • Entered data accurately and efficiently into the system.
  • Maintained more than twenty stylist booking schedules.
  • Maintained databases by updating clients services and information.
  • Answered phone, email and in person inquiries.
  • Transcribed and applied service invoices to charge to clients accounts.
  • Managed opening and closing the salon daily.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Science -

Keiser University
Fort Lauderdale, FL

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Friendly, positive attitude
  • Attention to detail
  • Customer support
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking
  • Patience and tolerance
  • Outgoing personality
  • Strong multitasking

Certification

SERV SAFE

Timeline

Restaurant Server

Waldos
08.2023 - Current

Bartender

Kilted Mermaid
09.2022 - Current

Social Media Moderator

Brushed rose designs
01.2021 - 06.2023

Front desk

Calvetti and company
05.2017 - 12.2020

Associate of Science -

Keiser University