Lisa Pena
Hialeah,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Miami Dade Sheriffs Office
04.2025 - 02.2026
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
Delivery Driver
Amazon
08.2023 - 04.2025
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
IT Specialist
Army National Gaurd
10.2020 - 10.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
Customer Service Representative
LaserShip
10.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cargo Service Agent
Swissport
10.2021 - 10.2022
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Barista
Starbucks
06.2019 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Census Enumerator
Census Bureau
08.2020 - 10.2020
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08-2024
Skills
- Computer-based dispatch systems
- Map reading skills
- Information intake
- Complaint resolution
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
Timeline
911 Dispatcher
Miami Dade Sheriffs Office
04.2025 - 02.2026
Delivery Driver
Amazon
08.2023 - 04.2025
Customer Service Representative
LaserShip
10.2022 - 06.2023
Cargo Service Agent
Swissport
10.2021 - 10.2022
IT Specialist
Army National Gaurd
10.2020 - 10.2024
Census Enumerator
Census Bureau
08.2020 - 10.2020
Barista
Starbucks
06.2019 - 02.2021
Bachelor of Science - Criminal Justice
Florida International University