Lisa Perrenoud
Texas City,TX
Summary
Motivated and enthusiastic insurance professional seeking a fast-paced and deadline-driven professional team environment. Comprehensive knowledge of homeowner, rental and auto claims with special knowledge of compliance and risk management. Excellent problem-solving skills with a positive attitude.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Claim SpecialistProperty Claims
State Farm Insurance
Houston, TX
11.2005 - 01.2025
- Comprehensive field handling experience of fire, water, wind, hail, tornado, hurricane, and freeze claims.
- Handling complex assignments including coverage issues, policy analysis, and assignments requiring specialized knowledge.
- Regularly providing technical assistance to team members.
- Consistently recognized as a leader in the utilization of claim policies and procedures to handle complex/non-routine claims.
- Serving as a resource on complex/non-routine claim issues.
- Recognizing and reviewing claims requiring specialized handling, identifying issues which require the use of independent experts or vendors.
- Working with minimal supervision to recognize and resolve complex coverage issues.
- Assisting in the training of less experienced claim handlers.
- Experienced large loss estimate writing.
- Extensive experience in negotiating with contractors, attorneys, public adjusters.
Claim Specialist-Reinspector
State Farm Insurance Catastrophe Services
10.2009 - 05.2015
- Extensive travel throughout the US, ensuring quality of claim handling by other claim specialists.
- Identified individual and operational trends, providing feedback to individuals and management to develop action plans.
- Reviewed estimates for accuracy and files for state and company compliance.
- Partnered with trainers and team managers to develop solutions when negative trends were discovered.
Claim Team Manager Auto Express
State Farm Insurance
Phoenix, AZ
01.2014 - 05.2014
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Senior Clam Representative-Auto
State Farm Insurance
10.1996 - 11.2005
- Extensive experience in litigation/arbitration of first party Uninsured/Underinsured and third party claims auto claims.
Education
Bachelor of Arts - Business Administration, Marketing
Wartburg College
Waverly, IA1988
Skills
Texas Claims Adjuster License
Extensive Property Claims Experience
Express Team Manager
Hail and Wind Damage Specialist
Insured Policy Coverage Knowledge
Xactimate Proficient
Certification
- Chartered Life Underwriter (CLU)
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Personal Insurance (API)
Timeline
Claim Team Manager Auto Express
State Farm Insurance
01.2014 - 05.2014
Claim Specialist-Reinspector
State Farm Insurance Catastrophe Services
10.2009 - 05.2015
Claim SpecialistProperty Claims
State Farm Insurance
11.2005 - 01.2025
Senior Clam Representative-Auto
State Farm Insurance
10.1996 - 11.2005
Bachelor of Arts - Business Administration, Marketing
Wartburg College