Lisa Platt
Marietta
Summary
Hospitality Ambassador with 23 years and counting experience in the Food and Beverage Department.
Hotel dining and catering professional, versed in quest services Food and Beverage operations. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. I always maintain a positive attitude and a great sense of humor during peak hours, bringing a strong work ethic, interpersonal skills, and customer service expertise. Highly effective at anticipating and accommodating customer needs. Friendly and enthusiastic team player. I have many guest compliments thru many platforms.
Overview
23
23
years of professional experience
Work History
Bartender
AC Hotel Downtown Atlanta
Atlanta, GA
02.2020 - Current
- Crafted signature cocktails while ensuring consistency in drink presentation and quality.
- Managed inventory levels, ordering supplies to maintain optimal stock for bar operations.
- Provided exceptional customer service by engaging with guests and addressing their needs promptly.
- Trained and mentored new bartenders on best practices and efficient service techniques.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender/Server
NW Atlanta Marriott at the Galleria
Atlanta, GA
07.2016 - 03.2020
- Crafted and served diverse cocktails and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Collaborated with kitchen staff to coordinate timely service during high-volume events.
- Trained new bartenders on drink preparation standards and customer service protocols.
- Implemented best practices for cash handling and balanced till at end of shifts.
- Resolved guest complaints promptly to maintain positive dining experiences and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Food and Beverage Supervisor
Renaissance Midtown Atlanta
Atlanta GA
06.2012 - 09.2015
- Supervised daily operations of food and beverage service to ensure high-quality guest experiences.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
Bartender/Server
Renaissance Waverly Hotel
Atlanta, GA
03.2009 - 08.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Banquet Captain
Spartanburg Marriott at Renaissance Park
Spartanburg, SC
02.2010 - 06.2012
- Supervised banquet staff to ensure seamless event execution and high guest satisfaction.
- Coordinated logistics for events, managing setup, service flow, and breakdown efficiently.
- Trained and mentored new team members on service standards and operational procedures.
- Collaborated with culinary team to align menu offerings with client expectations and dietary requirements.
Room Service Attendant
Spartanburg Marriott at Renaissance Park
Spartanburg, SC
03.2009 - 06.2012
- Delivered exceptional room service to guests, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of service areas, enhancing guest experiences.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Restocked supplies to keep team efficient and ready for guests' orders.
Bartender
Spartanburg Marriott at Renaissance Park
Spartanburg, SC
11.2003 - 03.2009
- Implemented streamlined processes for drink preparation, enhancing overall efficiency during peak hours.
- Developed seasonal drink menus, incorporating guest feedback to elevate the beverage offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Education
Bartending - Bartending
ABC Bartending School
Spartanburg, SC02-2002
High School Diploma -
St. Mary's Girls High School
Manhasset, NY05-1981
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Patience and tolerance
Timeline
Bartender
AC Hotel Downtown Atlanta
02.2020 - Current
Bartender/Server
NW Atlanta Marriott at the Galleria
07.2016 - 03.2020
Food and Beverage Supervisor
Renaissance Midtown Atlanta
06.2012 - 09.2015
Banquet Captain
Spartanburg Marriott at Renaissance Park
02.2010 - 06.2012
Bartender/Server
Renaissance Waverly Hotel
03.2009 - 08.2015
Room Service Attendant
Spartanburg Marriott at Renaissance Park
03.2009 - 06.2012
Bartender
Spartanburg Marriott at Renaissance Park
11.2003 - 03.2009
Bartending - Bartending
ABC Bartending School
High School Diploma -
St. Mary's Girls High School
Several Sprit to Serve from Mr. Marriott
The Sprit to Serve award is Given to those who go above and beyond for our Guest in all our Marriott properties.