LISA POLIDORI
Webster,NEW YORK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
University Medical Imaging
07.2013 - 09.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Enhanced patients satisfaction by providing personalized support and assistance in various tasks.
- Maintained a clean and sanitary environment patients through routine cleaning of equipment, waiting rooms and dressing rooms.
Bartender
Rubinos Submarine and Sports Pub
12.2012 - 10.2013
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Resolved customer complaints professionally and efficiently, maintaining a positive atmosphere within the establishment.
- Established rapport with regular customers by remembering names, preferences, and engaging in friendly conversations.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending and waitstaff when necessary to maintain smooth operations during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Deli Night Manager
Rubinos Submarine and Deli
09.2005 - 12.2012
- Collaborated with team members to maintain a clean and sanitary work environment, adhering to health department regulations.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Health Education
Monroe Community College
Rochester, NYSkills
- Emotional Support
- Activity Planning
- Efficient multitasking
- Organizational ability
- Appointment Scheduling
- Professional and mature
Education - Special Training
Basic Life Support, 10/22/2019, 10/2021
Timeline
Patient Care Coordinator
University Medical Imaging
07.2013 - 09.2021
Bartender
Rubinos Submarine and Sports Pub
12.2012 - 10.2013
Deli Night Manager
Rubinos Submarine and Deli
09.2005 - 12.2012
Health Education
Monroe Community College