Nivana Sithole
Summary
Dedicated Support Worker with 4 years of experience in providing support to individuals in various healthcare settings. Skilled in nutrition, dietetics, and homecare services. Experienced in managing daily activities, advocating for patients, and demonstrating empathy and compassion. Proficient in interpersonal communication, multitasking, and adaptable to changing environments. Committed to enhancing care skills and aspiring to establish a care clinic in the future.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
The Eyeroom Optometrists
03.2023 - 05.2024
- Informed patients and caregivers on clearance procedures to maintain patient and facilitate recovery goals
- Provided 100% patient assessments and communicated with patients to understand medical histories
- Showed compassion to over two hundred patients every month through counselling and engaging with them in a friendly way
- Scheduled over 20 patients per week and managed the Doctor's schedule successfully
- Worked well with the Doctor in ensuring that care plans for the patients for each month were met.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Taught patients and families to use at-home medical equipment.
Medical Assistant
Optical Masters Clinic
01.2022 - 02.2023
- Maintained the patient database efficiently
- Correctly measured and recorded over 250 patients' vitals every month
- Administered medications with compassion as directed by the
- Doctors
- Assisted Doctors during examination and consulations
- Disinfecting and cleaning examination rooms to maintain a hygienic environment
- Preparing patients for examination by empathtically strengthening them through counselling
Care Assistant
Private Residence
01.2020 - 11.2021
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Conducted regular safety checks on equipment used in patient care to ensure proper functionality and mitigate risks.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
Child Care Aide(Volunteer)
Celebration Church Eastview East
03.2019 - 01.2020
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Maintained accurate records of each child''s progress, sharing updates with parents during conferences.
- Promoted emotional growth through compassionate guidance and conflict resolution strategies.
- Facilitated sensory play experiences to enhance fine motor skills development among young learners.
- Supported child development by implementing age-appropriate learning materials and activities.
- Increased language skills through engaging read-alouds, storytelling sessions, and interactive word games.
- Administered first aid when necessary, maintaining proper documentation and communication with parents.
- Ensured cleanliness and organization of the childcare facility, adhering to health and safety regulations.
- Established a safe, nurturing environment for children to thrive both emotionally and physically.
- Collaborated with fellow Child Care Aides to ensure smooth transitions between activities and routines.
- Coordinated outdoor play activities that encouraged physical exercise while also teaching teamwork principles.
- Assisted in the implementation of daily lesson plans, ensuring adherence to curriculum guidelines.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and implemented crafts and other activities to spark interest and enhance development.
Education
Care Certificate (Standards 1 to 15) -
Caredemy
Diploma - Caregiving
Alison
Elderly Care And Caring For The Disabled -
Alison
Dementia Level 1 -
Florence Academy
CBDE) Preparedness For Health First Aiders -
OpenWHO
Safeguarding Adults L1&2 (Adult Support & Protection) inc Preventing Radicalisation -
Florence Academy
Basic First Aid Awareness -
Florence Academy
Palliative Care-Models Of Service Delivery -
OpenWHO
Skills
- Organizational Skills
- Multitasking ability
- Patient Relations
- Attention to Detail
- Patient Care
- Patient confidentiality
- Patient documentation
- Patient Safety
- Respectful and Compassionate
- Elderly Care
- Daily living assistance
- Personal Hygiene Assistance
- Basic Housekeeping
- Emotional Support
References
References
References available upon request
Contact Details
+263776293252
nivanasithole4@gmail.com
Timeline
Patient Care Coordinator
The Eyeroom Optometrists
03.2023 - 05.2024
Medical Assistant
Optical Masters Clinic
01.2022 - 02.2023
Care Assistant
Private Residence
01.2020 - 11.2021
Child Care Aide(Volunteer)
Celebration Church Eastview East
03.2019 - 01.2020
Care Certificate (Standards 1 to 15) -
Caredemy
Diploma - Caregiving
Alison
Elderly Care And Caring For The Disabled -
Alison
Dementia Level 1 -
Florence Academy
CBDE) Preparedness For Health First Aiders -
OpenWHO
Safeguarding Adults L1&2 (Adult Support & Protection) inc Preventing Radicalisation -
Florence Academy
Basic First Aid Awareness -
Florence Academy
Palliative Care-Models Of Service Delivery -
OpenWHO